Acronis True Image Echo Server "Installation error"

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Tamas Beres
Beginner
Posts: 1
Comments: 4

I tried to remove the Acronis True Image Echo Server, but I get the following error message: "Installation error"
If I want to upgrade to a newer version, the problem persist.

Wed, 10/06/2010 - 04:57
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Tamas Beres
Beginner
Posts: 1
Comments: 4

Operating system: MS Windows 2003 Server

Wed, 10/06/2010 - 04:58
Anton
Forum Star
Posts: 88
Comments: 4769

Hello Tamas,

Thank you very much for posting. I will resolve this issue for you.

I would recommend to use Acronis True Image Echo clean up utility to get rid of all program traces.

If you continue to experience any issues, I would appreciate if you could let me know.

Thank you.

Fri, 10/08/2010 - 16:20

Anton Deev

Acronis Customer Central | Acronis Backup Software

For more answers to your questions, try our Knowledge Base and Video Tutorials.

Check our Corporate and Consumer Handbooks and Online Documentation for help on managing your account, products and support.

Our mission is to create Customer success. Our management team welcomes your comments and suggestions on how we can improve the overall support we provide to you. Please send your comments, suggestions, or concerns to Managers or submit your feedback here.

Tamas Beres
Beginner
Posts: 1
Comments: 4

Clean Up Utility Supported operating systems Windows XP 32/64 bit & Windows Vista 32/64 bit (any edition)
...it works under Windows Server 2003? If I run, it will not cause any problem?

Tue, 10/12/2010 - 06:38
Anton
Forum Star
Posts: 88
Comments: 4769

Hello Tamas,

Thank you for getting back to me.

I am very sorry for this, I have sent a request to our KB team to get it corrected. The clean up utility supports Windows Server 2003.

We do not have any known issues with the clean up utility, I am certain there will be no problems.

If you have additional questions, please let me know.

Thank you.

Tue, 10/12/2010 - 07:43

Anton Deev

Acronis Customer Central | Acronis Backup Software

For more answers to your questions, try our Knowledge Base and Video Tutorials.

Check our Corporate and Consumer Handbooks and Online Documentation for help on managing your account, products and support.

Our mission is to create Customer success. Our management team welcomes your comments and suggestions on how we can improve the overall support we provide to you. Please send your comments, suggestions, or concerns to Managers or submit your feedback here.

Tamas Beres
Beginner
Posts: 1
Comments: 4

Hello! Thanks for the answer. I tried the Clean Up Utility, but the problem is persist.
Attached some screenshot, please check them out...

Attachment Size
46144-92140.jpg 56.69 KB
46144-92143.jpg 20.5 KB
46144-92146.jpg 56.75 KB
Fri, 10/15/2010 - 08:06
Anton
Forum Star
Posts: 88
Comments: 4769

Hello Tamas,

I appreciate your reply.

I am sorry that the clean up utility failed to work properly. You can use these instructions to remove the software manually.

If you have additional questions, please let me know.

Thank you.

Mon, 10/18/2010 - 19:05

Anton Deev

Acronis Customer Central | Acronis Backup Software

For more answers to your questions, try our Knowledge Base and Video Tutorials.

Check our Corporate and Consumer Handbooks and Online Documentation for help on managing your account, products and support.

Our mission is to create Customer success. Our management team welcomes your comments and suggestions on how we can improve the overall support we provide to you. Please send your comments, suggestions, or concerns to Managers or submit your feedback here.