18439: The device is busy

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David Hunter
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Posts: 6

I keep getting this message every time I try and create a bootable media disk.

The device is busy (0x40010)
Tag=0x8b7F8138EBD33EC1

I did do a search and It said to turn od the CD/RW burning device/ or let the Acronis close the Drive disc drawer. (didn't work)
Also I haven't a clue How I would turn of the burning device.

Can somebody walk me through it step by step. I am new to computers.

If I cant get a bootable disk I guess the software is no use to me....frustrated.

Regards

David

David Hunter
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Posts: 6

Put it on a data stick and it seems to have worked.
Thanks

MudCrab
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David,

If you need a CD, you can create the ISO file (or download it from your Acronis account) and burn that to a CD using an ISO capable burning program. Windows 7 supports burning ISO files.

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David Hunter
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Posts: 6

Thanks mate
I will check out the data stick in the next day or two to make sure it worked. Thanks for the reply

David

GroverH
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Try creating a regular TI Rescue CD but leave the tray open and let the Rescue Builder program draw the draw in when needed.

David Hunter
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Posts: 6

Good morning GroverH

I did try that, but, the drawer would not close on its own. What I will try later is to copy the rescue information from the memory stick to a disk and see if that works. I guess if I boot up with the memory stick in it probably won't work.

.

Thanks

David

GroverH
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David,
Post #2 is a definite possibility. Use either one of the two possible iso files and burn the file as an image onto the CD. Also, creating the Acronis bootable flash drive is a definite possibility.

If your computer is a laptop, the program will not close the drawer.

This link may be of interest.
http://forum.acronis.com/forum/18499

David Hunter
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Joined: 2011-01-30
Posts: 6

Hi GroverH
I haven't a clue as to how to burn the file as an image onto a CD or create Acronis bootable flash drive (whatever that is) what I did was to drag the files from my memory stick onto my formated CD. They seemed to all be copied over when I checked it (looked at it in the E Drive.

Thanks mate

David

GroverH
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Hi,
Click on my signature index below and check out the two items listed under index item 2-G. Should you need, there is additional information in items 2-E, 2-F and 2-H.

Copying files from a memory stick to the CD will get the files onto the CD butr the CD will not be bootable.

David Hunter
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Joined: 2011-01-30
Posts: 6

Thanks mate

Appreciate your help my friend

David

MtheK
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Posts: 1

MANY(!) problems with TI Home 2012

Has this 'device busy' EVER been fixed?

1. Before activation, I successfully created a Rescue DVD+RW, which
worked fine when I booted from it, tho I could not restore any files
that were successfully backed up to DVD+RWs eventually (see problem#4
below). After activation, I now get this 'device busy' msg w/that
Tag:

TrueImageTools.exe 3220 1388 FASTIO_QUERY_INFORMATION SUCCESS C:\Program Files\Common Files\Acronis\MediaBuilderHome\ti_boot.so Type: QueryStandardInformationFile, AllocationSize: 2,166,784, EndOfFile: 2,165,336, NumberOfLinks: 1, DeletePending: False, Directory: False 0.0000049 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4966 8:32:46.5503866 PM
TrueImageTools.exe 3220 1388 IRP_MJ_CREATE SUCCESS C:\Program Files\Common Files\Acronis\MediaBuilderHome Desired Access: Read Data/List Directory, Synchronize, Disposition: Open, Options: Directory, Synchronous IO Non-Alert, Open For Backup, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: Opened 0.0000192 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4967 8:32:46.5507133 PM

TrueImageTools.exe 3220 1388 IRP_MJ_DIRECTORY_CONTROL NO SUCH FILE C:\Program Files\Common Files\Acronis\MediaBuilderHome\bootwiz.sys Type: QueryDirectory, Filter: bootwiz.sys 0.0000134 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4968 8:32:46.5507445 PM

TrueImageTools.exe 3220 1388 IRP_MJ_CLEANUP SUCCESS C:\Program Files\Common Files\Acronis\MediaBuilderHome 0.0000076 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4969 8:32:46.5507682 PM
TrueImageTools.exe 3220 1388 IRP_MJ_CLOSE SUCCESS C:\Program Files\Common Files\Acronis\MediaBuilderHome 0.0000081 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4970 8:32:46.5507820 PM
TrueImageTools.exe 3220 1388 IRP_MJ_CREATE SUCCESS C:\Program Files\Common Files\Acronis\MediaBuilderHome Desired Access: Read Data/List Directory, Synchronize, Disposition: Open, Options: Directory, Synchronous IO Non-Alert, Open For Backup, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: Opened 0.0000178 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4971 8:32:46.5510730 PM
TrueImageTools.exe 3220 1388 IRP_MJ_DIRECTORY_CONTROL SUCCESS C:\Program Files\Common Files\Acronis\MediaBuilderHome\bootwiz.bin Type: QueryDirectory, Filter: bootwiz.bin, 2: bootwiz.bin 0.0000183 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4972 8:32:46.5511020 PM
TrueImageTools.exe 3220 1388 IRP_MJ_CLEANUP SUCCESS C:\Program Files\Common Files\Acronis\MediaBuilderHome 0.0000094 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4973 8:32:46.5511359 PM
TrueImageTools.exe 3220 1388 IRP_MJ_CLOSE SUCCESS C:\Program Files\Common Files\Acronis\MediaBuilderHome 0.0000085 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4974 8:32:46.5511524 PM
TrueImageTools.exe 3220 1388 IRP_MJ_CREATE SUCCESS C:\Program Files\Common Files\Acronis\MediaBuilderHome\bootwiz.bin Desired Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Attributes: N, ShareMode: Read, AllocationSize: n/a, OpenResult: Opened 0.0000254 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4975 8:32:46.5512966 PM
TrueImageTools.exe 3220 1388 FASTIO_QUERY_INFORMATION SUCCESS C:\Program Files\Common Files\Acronis\MediaBuilderHome\bootwiz.bin Type: QueryStandardInformationFile, AllocationSize: 24,576, EndOfFile: 24,576, NumberOfLinks: 1, DeletePending: False, Directory: False 0.0000058 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4976 8:32:46.5513372 PM
TrueImageTools.exe 3220 1388 Thread Create SUCCESS Thread ID: 5964 0.0000000 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4977 8:32:46.5514287 PM
TrueImageTools.exe 3220 5964 RegOpenKey NAME NOT FOUND HKLM\SOFTWARE\Acronis\DebugLogs Desired Access: Read 0.0000259 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4978 8:32:46.5517174 PM
TrueImageTools.exe 3220 5964 IRP_MJ_CREATE SUCCESS G:\ Desired Access: Synchronize, Disposition: Open, Options: Directory, Synchronous IO Non-Alert, Open For Backup, Attributes: n/a, ShareMode: None, AllocationSize: n/a, OpenResult: Opened 0.0021230 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4979 8:32:46.5517928 PM
TrueImageTools.exe 3220 2936 RegOpenKey NAME NOT FOUND HKLM\SOFTWARE\Microsoft\CTF\KnownClasses Desired Access: Read 0.0000165 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4980 8:32:46.5536351 PM
TrueImageTools.exe 3220 5964 IRP_MJ_QUERY_INFORMATION SUCCESS G:\ Type: QueryNameInformationFile, Name: \ 0.0000076 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4981 8:32:46.5539372 PM

TrueImageTools.exe 3220 5964 IRP_MJ_QUERY_VOLUME_INFORMATION SUCCESS G:\ Type: QueryAttributeInformationVolume, FileSystemAttributes: Case Preserved, Case Sensitive, Unicode, Named Streams, 0x400000, MaximumComponentNameLength: 254, FileSystemName: UDF 0.0007703 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4982 8:32:46.5539568 PM

TrueImageTools.exe 3220 5964 IRP_MJ_CLEANUP SUCCESS G:\ 0.0000148 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4983 8:32:46.5547525 PM
TrueImageTools.exe 3220 5964 IRP_MJ_CLOSE SUCCESS G:\ 0.0000094 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4984 8:32:46.5547739 PM
TrueImageTools.exe 3220 5964 IRP_MJ_CREATE SUCCESS G:\ Desired Access: Synchronize, Disposition: Open, Options: Directory, Synchronous IO Non-Alert, Open For Backup, Attributes: n/a, ShareMode: None, AllocationSize: n/a, OpenResult: Opened 0.0009028 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4985 8:32:46.5548275 PM
TrueImageTools.exe 3220 5964 IRP_MJ_QUERY_INFORMATION SUCCESS G:\ Type: QueryNameInformationFile, Name: \ 0.0000099 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4986 8:32:46.5557517 PM
TrueImageTools.exe 3220 5964 IRP_MJ_QUERY_VOLUME_INFORMATION SUCCESS G:\ Type: QueryAttributeInformationVolume, FileSystemAttributes: Case Preserved, Case Sensitive, Unicode, Named Streams, 0x400000, MaximumComponentNameLength: 254, FileSystemName: UDF 0.0009332 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4987 8:32:46.5557740 PM
TrueImageTools.exe 3220 5964 IRP_MJ_CLEANUP SUCCESS G:\ 0.0000098 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4988 8:32:46.5567260 PM
TrueImageTools.exe 3220 5964 IRP_MJ_CLOSE SUCCESS G:\ 0.0000102 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4989 8:32:46.5567416 PM
TrueImageTools.exe 3220 2936 RegOpenKey NAME NOT FOUND HKLM\SOFTWARE\Microsoft\CTF\KnownClasses Desired Access: Read 0.0000152 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4990 8:32:46.5600895 PM
TrueImageTools.exe 3220 2936 RegOpenKey NAME NOT FOUND HKLM\SOFTWARE\Microsoft\CTF\KnownClasses Desired Access: Read 0.0000152 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4991 8:32:46.5622022 PM
TrueImageTools.exe 3220 2936 RegOpenKey NAME NOT FOUND HKLM\SOFTWARE\Microsoft\CTF\KnownClasses Desired Access: Read 0.0000152 C:\DAD\Acronis\TrueImageHome\TrueImageTools.exe /media_builder 6056 4992 8:32:46.5631853 PM
TrueImage.exe 6056 0 UDP Send SUCCESS QCD3-HP:49874 -> 239.255.255.250:ssdp Length: 101, seqnum: 0, connid: 0 0.0000000 "C:\DAD\Acronis\TrueImageHome\TrueImage.exe" 6044 4993 8:32:46.5924967 PM

Leaving the DVD tray open and getting the 'invalid media' pop-up
made no difference.

However, by merely using a CD-R, it created it fine and booted from
it fine and recoverd files NOT(!) from a DVD+RW (see problem#2 below).
Using an SD FAT card as bootable also worked fine. It seems it's now
rejecting/hanging due to the UDF structure where it worked before.

2. Although your manual says DVD+RW is supported, I find that hard to believe.

During this time, your product would "brain-freeze" whenever I
tried using DVD+RWs; that is, say, during a pop-up window saying 'browse',
'retry', or 'cancel' (when doing a backup to multiple DVD+RWs), the
'retry' button would turn blue but the pop-up window would NOT go
away! The entire product did this except 'validate archive' which
seemed to work normally (due to 'file corrupted' msg!). When it would
just sit there, I had to start ProcMon & NetMon just to see what was
happening; it would mostly be in a 'UDP Send' loop talking w/my
router every few seconds, or an 'ACCESS DENIED' / 'SUCCESS' for
'HKLM\Software\Acronis\File CDP Service' loop while the user screen
just said 'calculating...'; this went on until I was forced to 'End
Process' it.

With 28 threads, I can't see why it would just sit there w/no user msgs.

. 0 Id: d2c.126c Suspend: 0 Teb: 7ffdf000 Unfrozen
Start: TrueImage!std::_Init_locks::operator=+0x2a8 (0092e8cf)
Priority: 0 Priority class: 32 Affinity: 3
ChildEBP RetAddr Args to Child
0012d814 76ff5ccc 76fdfaa6 00000928 00000000 ntdll!KiFastSystemCallRet (FPO: [0,0,0])
0012d818 76fdfaa6 00000928 00000000 00000000 ntdll!NtWaitForSingleObject+0xc (FPO: [3,0,0])
0012d87c 76fdf98a 00000000 00000000 00000008 ntdll!RtlpWaitOnCriticalSection+0x13e (FPO: [Non-Fpo])
0012d8a4 045b5797 05190ce0 049793d4 07c7dde8 ntdll!RtlEnterCriticalSection+0x150 (FPO: [Non-Fpo])
WARNING: Stack unwind information not available. Following frames may be wrong.
00000000 00000000 00000000 00000000 00000000 ti_managers+0x25797

0012dae4: ti_managers!GCResetLink+1923c6 (04e6ae56)
0012dbb4: TrueImage!GCCreateEvent+432e9 (00a8e869)
0012dc3c: QtCore4!QString::toStdWString+13478 (670df9c1)
0012ddac: QtGui4!QTouchEvent::operator=+3fcc (6536f2aa)
0012de54: TrueImage!GCCreateEvent+92240 (00add7c0)
0012de94: QtCore4!QString::toStdWString+11cbe (670de207)
0012dee0: QtCore4!QString::toStdWString+11f2a (670de473)
0012df44: QtCore4!QString::toStdWString+14b47 (670e1090)
0012dfe4: user32!_except_handler4+0 (756662e3)
CRT scope 0, func: user32!UserCallWinProcCheckWow+150 (7563a3dd)
0012e044: user32!_except_handler4+0 (756662e3)
CRT scope 0, filter: user32!DispatchMessageWorker+146 (7563b3c6)
func: user32!DispatchMessageWorker+159 (7563b3d9)
0012fe14: QtCore4!QString::toStdWString+14e57 (670e13a0)
0012fe60: QtCore4!QString::toStdWString+11b88 (670de0d1)
0012fe94: QtCore4!QString::toStdWString+1206f (670de5b8)
0012fee8: TrueImage!GCCreateEvent+1ae50 (00a663d0)
0012ff10: TrueImage!GCCreateEvent+3dcb8 (00a89238)
0012ff38: TrueImage!GCCreateEvent+880 (00a4be00)
0012ff78: TrueImage!std::_Init_locks::operator=+a78 (0092f09f)
0012ffc4: ntdll!_except_handler4+0 (76fcd555)
CRT scope 0, filter: ntdll!__RtlUserThreadStart+2e (77025a61)
func: ntdll!__RtlUserThreadStart+63 (77026088)
Invalid exception stack at ffffffff

The backup finally finished OK:

TrueImageHomeService.exe 5060 640 IRP_MJ_WRITE SUCCESS G:\LT2B_Win7_001(1)1.tib Offset: 1,002,438,656, Length: 4,194,304, I/O Flags: Non-cached, Priority: Normal 1.1179027 TrueImageHomeService.exe /dummy /dummy /script:0BA325AB-DB54-46F2-AC54-DA7255B63EE0 /uuid:0BA325AB-DB54-46F2-AC54-DA7255B63EE0 /process_guid:D3590C81-F54A-4598-9DF7-6606299F53F1 5040 23240 5:14:28.0808233 PM

but ONLY if I did NOT(!) make the discs bootable! However, attempting
recovery of chosen files would also hang/fail. It also went into a
loop, constantly re-asking to mount Volume 1.

When I copied the DVD+RW .tibs to a 32G NTFS (not UDF; the DVD+RWs

G:\>format g: /FS:NTFS
NTFS file system is not supported on this device.

G:\>format g:
Format complete.
4.37 GB total disk space.
4.37 GB are available.

could ONLY be formatted as UDF) USB, then the product worked normally
and FINALLY(!!!) recovered my chosen file.

3. It seems that a 'generate system report' hangs if no Internet is up.

4. The 'timeout' default of 30 seconds is COMPLETELY UN-USABLE when
creating a backup to multiple DVD+RWs. I had to set it to 1 hour.
Don't know if that affected problem#3 above.

5. When I did 'download&install' of an upgrade (since the product was
un-usable at that time), it seems that there is no option to tell it
where to install; from my box, I installed to my own DIR, but doing
this upgrade, it put it somewhere else (my DIR was now empty). Worse,
when trying to un-install it from the box, it failed, saying 'sub-key
not found' but didn't say what the key was! Tried repair installation,
modify, and install. Tried Windows Program Un-install, but it said it
found no objects to do the un-install. I THINK(!) I finally re-installed
it successfully from the box, but who knows!

6. Why are 'syncagentsrv.exe' and 'TrueImageMonitor.exe (ESPECIALLY)'
running when I did not activate/signon them? In my case, I only want
to create System Images on demand; I don't want any monitors deciding
what to back up.

In summary, your product seems to be working OK now, as long as I
do NOT use DVD+RWs. But, I wasted WEEKS(!) on your product. This was for
both Win6 and Win7; different hardware on each. The DVD+RWs obviously
were fine since I was able to recover files via the USB (I had done a
DOS copy of the .tibs). Needless to say, with all these problems, I
have ZERO confidence that I will be able to recover my system in the
event of a failure, especially since this 'device busy' issue has
apparently been around for quite a while.

Your comments?

JY Lee
Offline
Beginner
Joined: 2010-09-18
Posts: 20

I also have the same problem. When I try to create a backup image using a ATIH 2012 (build 6131) CD, it generates an error message below.

The device is busy (0X40010).
Tag=0X14CB263AB94AFDD9

My technical support has expired, and cannot ask for support. If there is anyone who can help, please let me know. Thanks.