30575: Backup Archive Explorer

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GregF
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Beginner
Joined: 2012-03-22
Posts: 2

I installed 2012 over my 2010 installation.
The install went without error but when I tried to start 2012 it wouldn't.
Tried to uninstall 2012 and it would not.
Ran the clean script a couple of times, got everything uninstalled.
Backups seem to be working fine and no errors are being recorded.

In device manager however the "backup archive explorer" Acronis device is still present with an exclamation point - windows can't load the drivers for it.

I have disabled it and 2012 seems to work fine without it.

What does it do and what should I do to remedy the condition for this driver?

Thanks,
Greg

Pat L
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Acronis MVP Volunteer
MVP
Joined: 2010-11-30
Posts: 7849

Use the Windows device manager to uninstall that device. Then, run the 2012 installer again to ensure no conflict happened earlier.

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