30816: Backup calculates time without any end

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Rainman54
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Beginner
Joined: 2011-12-01
Posts: 2

When trying to make a full backup onto any disk (local or NAS) where are full backup is already present the only chance is to delete the backup physically from disk (for image and file backups) otherwise the program calculates the needed without any end and does not preceed - task manager shows no action on this task . Any solution? How can i change the name of the backup blabla.tib to xxx.tib ?

Thanx Rainer

Yana
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Forum Star
Joined: 2009-04-07
Posts: 3296

Hello Rainman54,

thank you for reporting about the issue.

In order to fix the issue we need to know at what exact step the product gets stuck. Could you please share with us the information about: 

  1. Screenshot of the target location, and the amount of free space there, if there's already a full backup
  2. The approximate size of the data you're trying to backup
  3. Acronis Info from the problem machine

These logs, and information should point us to the right direction.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.