30874: Exploring tib archive is incredible slow

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date
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Beginner
Joined: 2010-04-03
Posts: 3

My software/ hardware environment:
Window 7 SP1, 64 Bit
True Image 2012 build 6154
Notebook with Core Duo 2.8 GHz, 4 GB RAM

My problem:
Opening a tib archive in the Windows Explorer is incredible slow on my machine. I used True Image 2010 before and there things worked OK.

More detailed description:
I have a full backup (~45GB) with 20 incremental backups (each ~400MB) stored on my local harddisk. When double-click in the Windows Explorer on the tib file of the last incremental backup, it takes ~5 minutes until the Explorer steps into the archive (while I have to wait, the green progress bar is displayed in the upper part of the Explorer window).
After these ~5 minutes the Explorer presents a list with 21 backups. There I have to double-click again on the latest backup - and again everything is very slow: After 30 minutes I closed the Explorer window - the content of my last incremental backup wasn't displayed so far...

Of course this behaviour is not acceptable. Is this a known performance problem of True Image 2012? Does anybody know what I can do against it?

Scott Hieber
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Acronis MVP Volunteer
MVP
Joined: 2009-08-17
Posts: 2872

Where is the tib located? Is it on a USB 2 connection?

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date
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Beginner
Joined: 2010-04-03
Posts: 3

No, the tib files are located on an internal SATA drive. So this shouldn't be the problem...

Scott Hieber
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Acronis MVP Volunteer
MVP
Joined: 2009-08-17
Posts: 2872

Well, if you wanted to fiddle around further, you could try using confusing to see if performance changes when you cut out al the non-microsoft services and all the startup programs.

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GroverH
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Joined: 2009-08-15
Posts: 8364

If you are still in your 30 support windows from 2012 purchase date, I would attempt to get support as this current speed is not normal. You seem to have some software or driver conflicts.

date
Offline
Beginner
Joined: 2010-04-03
Posts: 3

Unfortunately my 30 days support period is already over.

I was able to restore some files from my backup archive by using the True Image main application. So it seems like (the in my opinion much easier to handle) explorer integration of True Image is the main problem on my notebook :-(...