30902: ATIH will not load
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Wed, 2012-04-04 11:24
I purchased this software a while ago and I have just tried to use it today on my new windows 7 pc, however it simply will not load. I have tried to re-install it and have also tried windows compatibility mode (xp sp3) but this also did not work. I'd like to call Acronis but the telephone support option is grayed-out in my support area.
My PC is brand new, it's running windows 7 ultimate and has all of the latest windows updates installed.
Can someone please help me!!!!
James
You have passed the 30-day period during which you can get support from Acronis without paying extra.
It doesn't need to run in compatibility mode on w7-- more likely there is a driver conflict during installation and this at least is something you can check
use msconfig.exe to disable all non-microsoft services and all startup programs and then retry the install. You can return to normal startup after the installation
http://netsquirrel.com/msconfig/
run the ati2012 cleaner, in case the previous install attempts left anything behind
http://kb.acronis.com/content/24545
then run the installer.
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