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Sorry to be replying to my own post.

I managed to locate the username and password for my Acronis account.  I eventally discovered how to navigate to where my registered products are listed.  I found the serial number for my old version.

I really don't think anybody should have to do all this merely to re-install a product they have already purchased.  And then, good grief, now a SIXTY FOUR CHARACTER serial number!  Someone at Acronis should seriously think this through.

Does anyone know - do I have to preserve both the old and new serial number if I should have to install Acronis TI again?

Yes you do have to save both since you have purchased an upgrade.  Simply having to add the old version is proof that you qualify for the upgrade.  Many vendors take that approach including Microsoft.

The serial number is now 71 characters when you include the hyphens.

 As you have an upgrade version of TI then yes you will need both serial numbers for every install.

Having been bitten with other software I tend to do two things with web download products.

1. I have a email folder in my email program where I store all my online download licence/serial numbers.

2. I make a txt file with the number as the file name, then also paste the number in the body of the document and save this to my backup drive as a individual file.

Of course this fails if everything dies at the same time, but it is a bit of redundancy.

If you save your serials like bodgy does (and I do as well) then all you have to do is cut and paste the serial numbers. Use Ctrl-C to copy and Ctrl-V to paste. Right click often doesn't work in serial number boxes.

There are many panic posts on the TI forum because the users don't treat serial numbers and downloaded software install files with the care and respect that they deserve. Disk goes away, some issue occurs with the backup and a reinstall of OS and Apps is necessary but it can't be done because the serial numbers and install files for downloaded apps are lost - panic!

Lee wrote: "When loading True Image 2009 it asks for the serial number which I enter. It then says "You are about to upgrade your old version of the Acronis product. Please enter the serial number for the old version." I don't have any way to recover an old serial number. What the heck is going on here?"

I have the same problem only I have only ONE serial number listed on my account.

I CANNOT install Acronis. Anyone here want to walk me through it?

I am quick learner ;-)

Hello David,

I've checked our registration and order base and was not able to trace any orders except Acronis True Image 2009 Upgrade.

Could you please clarify what product you're upgraded from to Acronis True Image 2009 Home and where this full previous version was purchased?

Thanks,

.