[RESOLVED] Upgrade to VM Protect 8

Thread needs solution
Jim McGraw
Beginner
Posts: 2
Comments: 5

It seems the product documentation page has not been updated yet. I was wondering whether upgrading to VM Protect 8 requires that you create a new archive or if the VMP7 archives can be used for VMP8. Can someone provide this info? Thx

Jim

Issue resolved here.

Tue, 10/09/2012 - 12:37
0 Users found this helpful
Peter Vigoureux
Forum Star
Posts: 31
Comments: 1272

Hello Jim,

Thank you for using Acronis software.

When upgrading the Virtual Appliance from Acronis vmProtect 7 to Acronis vmProtect 8 you can use the same backup plan and archives.

The upgrade process you will find in this article from our knowledge base. 

There is a known issue with displaying recovery points. See the information in this article from our knowledge base.

For additional assistance, please contact support. You can find your support options in our Customer Handbook.

If there is anything else, we can do for you, please let me know.

Thank you.

Wed, 10/10/2012 - 07:59

Peter Vigoureux

Acronis Customer Central | Acronis Backup Software

For more answers to your questions, try our Knowledge Base and Video Tutorials.

Check our Corporate and Consumer Handbooks and Online Documentation for help on managing your account, products and support.

Our mission is to create Customer success. Our management team welcomes your comments and suggestions on how we can improve the overall support we provide to you. Please send your comments, suggestions, or concerns to Managers or submit your feedback here.

KJSTech
Regular Poster
Posts: 71
Comments: 162

In my products & downloads, it still shows vmProtect 7.

https://www.acronis.com/my/products/index.html

I currently have build 8.0.8112 installed but wouldn't mind upgrading the beta to final.

Wed, 10/10/2012 - 13:19
Peter Vigoureux
Forum Star
Posts: 31
Comments: 1272

Hello KJSTech,

Thank you for your reply.

You did not click on the upgrade tab to upgrade the product. So you could not see the new product and license.

I have clicked for you and now you can see the Acronis vmProtect 8.

Please let me know if you have additional questions.

Thank you.

Wed, 10/10/2012 - 13:28

Peter Vigoureux

Acronis Customer Central | Acronis Backup Software

For more answers to your questions, try our Knowledge Base and Video Tutorials.

Check our Corporate and Consumer Handbooks and Online Documentation for help on managing your account, products and support.

Our mission is to create Customer success. Our management team welcomes your comments and suggestions on how we can improve the overall support we provide to you. Please send your comments, suggestions, or concerns to Managers or submit your feedback here.

KJSTech
Regular Poster
Posts: 71
Comments: 162

Thanks, I see it now!

Have a great day!

Wed, 10/10/2012 - 13:29
KJSTech
Regular Poster
Posts: 71
Comments: 162

Ok I upgraded my beta build 8112 to final build 8128.

Now just a word of advice, and this could be a side effect of upgrading a beta...

When trying to log into the web interface after the upgrade, an error message about "version" in JSON not being correct kept coming up. From an earlier incident in the beta, I realize that sometimes the GUI code is "cached" in IE. So a simple SHIFT+F5 force a full refresh in IE9 fixed this issue.

I'm in!

Wed, 10/10/2012 - 13:48
Nigel Newsom
Forum Member
Posts: 5
Comments: 22

I had the same JSON error on one of our hosts aswell, just started worked, the cache thing makes sense now

Wed, 10/10/2012 - 21:30
Peter Vigoureux
Forum Star
Posts: 31
Comments: 1272

Hello KJSTech, Hello Nigel,

Thank you for your feedback.

I have forwarded your comment to our management team. 

To empty the browser cache is recommended and a good step to get loaded the latest web console.

If there is anything else, we can do for you, please let me know.

Thank you.

Thu, 10/11/2012 - 06:58

Peter Vigoureux

Acronis Customer Central | Acronis Backup Software

For more answers to your questions, try our Knowledge Base and Video Tutorials.

Check our Corporate and Consumer Handbooks and Online Documentation for help on managing your account, products and support.

Our mission is to create Customer success. Our management team welcomes your comments and suggestions on how we can improve the overall support we provide to you. Please send your comments, suggestions, or concerns to Managers or submit your feedback here.