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Hello Thomas,

Thank you for using Acronis Corporate Products

Could you please let me know the serial number for Acronis Backup & Recovery 10.0 via Private messages? I will send the required files to you.

Thank you.

I have the same symptom and I need this recovery to work. Why is it happening? This is not good enough for a backup system.

Bizarre. Having heard and found nothing else about this problem I logged onto Acronis support and found a download under my products there for "bootable media" which was an iso file I burned to CD and this is now working.

I presume this is a known bug now fixed on the latest release.

Hello,

Same problem on my side after creating a bootable media "Unable to load initial ramdisk" Did the solution. Best regards

Hello,

Thank you for using Acronis Corporate Products

Acronis Bootable Media downloaded from the weи site is base on different ISOLINUX loader.

ISOLINUX version of Acronis Bootable Media is usually more up to date than the Acronis Loader one. This is due to the fact a new version of Acronis Bootable Media is uploaded to the website more frequently than regular product updates are released. In general, if there is any issue with booting working from the regular Acronis Bootable Media (based on Acronis Loader), it is recommended to try using the one based on ISOLINUX. Please see this article on how to download the necessary file. 

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What was (is) the solution to this? Please forward the information.

Robert

Advanced work station 2010. Get msg "unable to load ramdisk" using boot CD. Downloaded ISO, burned and it loaded, but with version 2009. My serial number: **Serial number removed**. Was hoping that the newer version might have more functionality than 2009 plus My Os is Win 7/64bit. 2009 version cannot discern indivitual images of multiple harddrives from an archives(s) made with the Work Station version. I tried this on 2 Win 7/64bit computers.

Leo Zimmerman **e-mail address removed**

** Leo, I've removed your serial number and your e-mail address to keep your private information. We have your SN and e-mail registered in our database ** Michael

Hello all,

Thank you for posting your question, I will be happy to help. 

Robert and Leo,

According to our database, you are using the trial version of Acronis Backup & Recovery 10.0. The appropriate file is unavailable for the trial versions (this option will be implemented in the nearest future). Meanwhile, I am sending the files to you via Private Messages.  

Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.

I have the same problem. Also using the trial version of Acronis® Backup & Recovery™ 10 Workstation.

The bootable media is not available as listed in:
http://kb.acronis.com/content/4828 due to my trial status.

Hello Morten Nielsen,

Thank you very much for your post. I will definitely assist you.

I will send you a PM with a unique link that I will generate for you, so that you can test the trial version of the bootable media based on ISOLINUX.

Please let me know if you additional questions.

Thank you.

Can you resend the PM for the mod to the bootable Acronis?
I somehow, missed the message and it is no longer posted
containing the link.
Thanks

Hello Leo Zimmerman,

Thank you for your post. I will definitely help you with this.

I shall send you a PM right now with the download link for the trial bootable CD based on ISOLINUX.

Please let me know if you have additional questions.

Thank you.

Hi I am having the same issue! Please can you send me the correct bootable disk, so that I may continue with the trial software.

Regards

Anthoyn

Hello Anthony,

Thank you for posting.

I will follow-up with a PM for the ISOLINUX bootable CD.

Let me know if you have any other questions.

Thank you.

I am experiencing the same issue. Could I get the correct boot disk, so we can continue testing the trial version?

Thanks

Hello Harry Rosario,

Thank you for posting. I shall send you a PM with the correct boot disk shortly.

Please let me know if you have additional questions.

Thank you.

Thanks Anton

I have the trial version and it is doing the same thing to me when I try to boot from the iso.... Help please !!!!

Thanks

Chris

Hello c SYK,

Thank you for your message. I will be happy to assist you.

I will send you a PM with a download link for the trial version in a few minutes.

Let me know if you have additional questions please.

Thank you.

Thank you Anton !!

I have got the copy of acronis trial running from the ISO. It does not recognise the network on my machine. ( new Dell core I7, with Win 7 ).
I have transphered the image on a USB drive, now it is just sitting doing what appears to be nothing... Suggestions please ??

Chris

Hello c SYK!

Thank you for keeping us posted regarding the issue!

In case the ISO sent by Anton still fails to work on your machine, support will need to take a closer look at the issue. Could you please kindly obtain the following information: 

1. Acronis Linux Report
2. Acronis Info from the machine in question if possible

After that please kindly contact support directly with the information attached and tell us the case number, so that we could make sure it is handled in a proper way.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

I am having the same issue as the other trial users in this thread. Can Acronis support help lead me to the correct files to fix this?

Thanks,

Chris

Hello Chris,

Thank you very much for your post. I will definitely help you with this.

I will send you a PM with the latest version of our bootable media, please try and see if it works.

If fails to work, please check Yana's post and contact our support, we will be able to resolve this issue for you.

If you have any other questions, please let me know.

Thank you.

I just purchased Backup& Recovery 10 and I am getting the Unable to load initial ramdisk error when I make a bootable disk and then try to run it. I also am getting an Unable to load Linux kernel error after the first error.

Thanks in advance for your help,
Kyle

Hello Kyle,

Thank you for your post. I will definitely help you with it.

The best way to proceed, would be to download the latest version of our bootable disk, please use this article for instructions.

If it still fails to work, please proceed the following way:

1. When booting from the disk, at the words Starting Acronis Loader press the F11 key.

2. After a few moments, you will be presented with a # prompt. Type /bin/product and press enter.

If the solution provided still fails to work, please get back to me with detailed description of what exactly happens, at what steps do you receive error message and what kind.

Please let know if you have additional questions.

Thank you.

Hello Oleg,

I have the same issue. I'm using the trial version of Acronis Backup & Recovery 10.
Could you send me the files, please ?

Thanks!

Hello Eduardo,

Thank you for your post and I would like to welcome you to our forum. I will definitely help you with this.

Please check your private messages, after this post I will send you a PM with a unique link for the trial version bootable CD for Acronis Backup and Recovery 10.

Let me know if you have additional questions.

Thank you.

Hello again,

I'm sorry, my problem is Booting from RIS Server not from CD.

Hello again, Eduardo,

Thank you for clarifying.

In this situation, we will need to update the Acronis bootable components located on the RIS Server. I will follow-up with another PM with instructions.

Please let me know if you need additional assistance.

Thank you.

It worked!

Same problem here. Can I get a trial version of the isolinux. Thanks,

Matt.

Hello Matt!

Welcome to our Forum, it's nice that you've joined us! I will surely be glad to provide you with the isolinus bootable media.

I'm going to send you the links with instructions via PM. Please check whether this solution resolved the issue. Should the problem persist, please gather Acronis Linux Report: it will show us on what exact step the bootable media is breaking, and we will build a new one for you - the one which will suit your particular configuration.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

I'm using the latest built #11639, no trial, and have the same problem. Is there an updated version without this problem?

Hello Helpdesk!

Welcome to our Forum, I hope you'll find it useful!

Sure I will be glad to send you the ISOLINUX media. Please check your PM!

I'd appreciate if you could keep me posted and let me know in case something went wrong. It will allow me to provide you with further assistance, if required.

Thank you!

I'm also trying to use bootable media generated with 15-day trial but there is same issue as described.
Can I recieve updated bootable media to perform fuul test of product?

WBR, Mike

Is it possible to obtain additional support on acronis products e.g. 7*24, some SLA etc?
Coz eight hours w/o any reply is not a good idea for business-critical operations.

WBR, Mike

Hello Mike,

Thank you for posting and I would like to welcome you to our Forum. I will definitely help you.

Please accept my apologies for the inconvenience. If you need immediate technical assistance, you can always get in touch with our Support team. Please use this link for instructions.

I will follow-up with a private message with a unique link for the latest version of the trial bootable media.

Please let me know if you have additional questions.

Thank you.

Thanks for reply, I'll try to use this bootcd on real HW.

WBR, Mike

Hi i have the same problem as Eduardo Hernandez.
Can you pm the solution.

Thanks

Hello mike and Eric!

Thank you for your comments!

Dear Mike, we haven't heard from you for a while. I take it as a good sign - all is working - but still I'd like to make sure that the issue is resolved, and you're all set. Could you please update us regarding the issue state?

Dear Eric! Thank you for reporting about the issue.

Sure we'll be glad to forward you the updated media. Please check your PM and make sure that the provided ISO works.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

I just downloaded the trial and have the same "ramdisk" issue booting from a CD - need your help.

Hello Dave,

Thank you for posting and welcome to our forum. I will certainly assist you.

I shall send you a download link for the latest version of our bootable CD, please check if it resolves the issue. If not, you can always contact our Support team with this report and we will get this resolved. With a trial version you are entitled to 30 days of technical support.

Please let me know if you have additional questions.

Thank you.

I downloaded and installed successfully Acronis Backup & Recovery 10 Workstation 10.0.11639, but I got the same error like the other users. Please send me the download link for the latest version of your bootable CD.

Best regards Andreas

 Hello Andreas!

Thank you for your message!

Your assistance request was already addressed in this thread. Feel free to check it alongside with your Private Message and let us know whether the solution offered did resolve the problem.

Thank you!

Hello

If you also give technical support with the trial version of Acronis True Image Home 2011, I would be very happy to hear from you. I can't test the software because of this "Initial Ramdisk"- and "Kernel Panic"-error. Can you also send me a link to a working bootable CD?

Thanks

Stefan Gehrke

Hello Stefan,

Thank you for your post. I will definitely assist you.

In a few minutes I will send you a private message with the bootable media.

Please let me know if you have additional questions.

Thank you.

Hello Anton

Thanks for the link. I downloaded the boot manager, burnt the iso to cd and tried to boot. Right after the Acronis screen I got the usual "unable to boot initial ramdisk. Press enter to proceed" and then "kernel panic..."

So, no solution.

Stefan

Hello Acronis Member,
I am having Acronis True Image 11 Home with licence key.
I make a bootable CD from Bootable Rescue Media but its not successful.
As boot the CD for restoration, message is coming 'Load Initial Ramdisk'!!Please help me out of this shit as because I am completely stuck somewhere and its urgent!
As well let me which version shall I download in order to restore my computer.It may include trail version as well.
Urgent!!

Hello Stephan and Anil!

Thank you for your comment and for keeping us updated regarding the issue state, we really appreciate it.

Dear Stephan, in case the updated media didn't help, we will need to take a closer look at the issue. Please gather Acronis Linux Report from the latest media and submit a support request with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Dear Anil, I regret to inform you that Acronis True Image Home 11 is an outdated product: it's not supported, developed or updated anymore. Thus in case the bootable media from your account didn't help, there's nothing else we can do. The situation requires investigation and Development team assistance, and since the product is outdated, we cannot forward the case to them.

As a workaround I can suggest you trying Acronis True Image Home 2011: you can find the bootable media here. We've changed the GUI a bit, so you may find our User's Guide useful.

Trial version can be considered full functional, though has its limitations, you can find them listed here.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

i have the same error-- "unable to load ramdisk. Press (Enter) to proceed"
nothing happens!
please help,
G