[RESOLVED] Unable to make disk image of hard drive with bad sectors

Thread needs solution
Jeffrey Curdt
Forum Member
Posts: 8
Comments: 18

Acronis Backup & Recovery 11 Advanced Workstation Standard + Universal Restore

Greetings,
I am made an disk image (not sector by sector) of a hard drive that has some bad sectors.
The backup and verify completes without error.

Backup options included MRBs and 3 partitions for disk 3
Fat16 Primary 100mb
Recovery (F:) Primary 9.766gb
NTFS (G:) Primary Active 223.0gb

Also checked in notifications to skip bad sectors

Restoring to a new unpartitioned 465gb hard drive
Made the fat16 and Recovery partitions fine. But the main NTFS image is RAW.

Here is the error that I think may be causing it:

--------------------
Log Entry Details
--------------------
Type: Warning
Date and time: 9/14/2012 3:57:26 PM
Backup plan: [None]
Task: [None]
Code: 1,901,044(0x1D01F4)
Module: 29
Owner: Acronis Agent User 2
Message:
Disk '\local\hd_sign(98CEABAC)' has invalid BIOS number (0). The following value will be used: '128'.
Additional info:
--------------------
Error code: 500
Module: 29
LineInfo: 9b087344d31c355b
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\DiskBundle.dll
Message: Disk '\local\hd_sign(98CEABAC)' has invalid BIOS number (0). The following value will be used: '128'.
--------------------
--------------------

Any ideas on this?

Issue addressed here.

Fri, 09/14/2012 - 20:06
Products: Acronis Backup Advanced 11.5 Build 39029
0 Users found this helpful
Colin B
Forum Hero
Posts: 613
Comments: 8747

I think this is saying it is making the disk the first system disk. Decimal 128 = 0x80 in hex which in BIOS means the first drive, confusingly it is also the value of the boot flag in the MBR on MBR disks.

Are you sure you included the complete disk and not just the FAT16 partition?

If you mount or explore the image what do you see?

Sat, 09/15/2012 - 01:16

On a clear disk you can seek forever

Products: TI2017 NG: Acronis Backup 12.5:7048, DD12:3223, vmProtect 7.0:5173, SnapDeploy 4
Jeffrey Curdt
Forum Member
Posts: 8
Comments: 18
Colin B wrote:

I think this is saying it is making the disk the first system disk. Decimal 128 = 0x80 in hex which in BIOS means the first drive, confusingly it is also the value of the boot flag in the MBR on MBR disks.

Are you sure you included the complete disk and not just the FAT16 partition?

If you mount or explore the image what do you see?

Originally the hard drive was taken out of a netbook and plugged into main computer in a usb docking station. I have created a new backup with it hooked directly into the computer. This is the error I get when backing up.

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 9/15/2012 4:43:06 PM
Backup plan: [None]
Task: [None]
Code: 1,098,842(0x10C45A)
Module: 16
Owner: Acronis Agent User 2
Message:
Failed to read the snapshot.
Additional info:
--------------------
Error code: 50266
Module: 16
LineInfo: 14181c22ef45ad85
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\DiskBundle.dll
Message: Failed to read the snapshot.
--------------------
Error code: 341
Module: 16
LineInfo: 2aacb7b2ab852af
Fields:
Message: CRC error
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0010C45A+0x00100155

--------------------

Because it has a bad sector it won't create the image. When trying to mount it, says device not ready.
Even though it has bad sectors, I still should be able to do this. I have done it before with home version 11 without incident.

Sat, 09/15/2012 - 21:08
Products: Acronis Backup Advanced 11.5 Build 39029
Colin B
Forum Hero
Posts: 613
Comments: 8747

Have you tried running chkdsk /r on the failing disk?

You might get better results if you boot from the recovery media so that Windows has no part in making the image, after running checkdisk of course.

Sat, 09/15/2012 - 22:30

On a clear disk you can seek forever

Products: TI2017 NG: Acronis Backup 12.5:7048, DD12:3223, vmProtect 7.0:5173, SnapDeploy 4
Jeffrey Curdt
Forum Member
Posts: 8
Comments: 18

My whole comment must have been deleted. It was created on 09/17/2012 at 4:40 PM. But now it's gone.
It was quite long and really don't feel like typing it all again. It was probably deleted because I mentioned two other software that could create disk images, even with bad sectors.

Tue, 09/18/2012 - 19:40
Products: Acronis Backup Advanced 11.5 Build 39029
Colin B
Forum Hero
Posts: 613
Comments: 8747

Jeffrey,

As I recall you included the chat script between you and Acronis Chat which is against the forum rules, especially if the Chat persons name is included. That is the only reason I can think of that would make Acronis just edit or delete part of a thread. There was a forum upgrade during the weekend, so that might have screwed something up.

Tue, 09/18/2012 - 19:41

On a clear disk you can seek forever

Products: TI2017 NG: Acronis Backup 12.5:7048, DD12:3223, vmProtect 7.0:5173, SnapDeploy 4
Anton
Forum Star
Posts: 88
Comments: 4769

Hello Everyone,

Thank you for posting and thank you for your help Colin.

Jeffrey, if you have enabled the option to ignore bad sectors during backups and the backups still fail due to errors I would recommend contacting our Support team with this report so that we can assist you with resolving this issue.

We are very sorry for the inconvenience and if you need additional help please let us know.

Thank you.

Wed, 09/19/2012 - 08:38

Anton Deev

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