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Unable to access My Account

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Beginner
Posts: 1
Comments: 0

I know my email address but I apparently forgot my password. When I tell the system to reset my password, it says it is sending instructions to my email. But there are no messages in the inbox or junk mail. I have tried about 15 times.

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Forum Star
Posts: 124
Comments: 2672

Hello Mel,

welcome to our forum!

I found your account in our system and according to our database it wasn't confirmed (you haven't clicked on confirmation link, which was sent when account was created).

Now I confirmed your account manually and you should be able to change password.

However, we have to check why you haven't received our emails. I've sent you a PM, please answer me so that we can start an investigation.

Thank you.

Beginner
Posts: 0
Comments: 1

I also can't access my account, which  I've had since 2011 (and which has all my Acronis product registrations).  I know the Email address but I don't remember the password.  I created a new account today, using another Email address, just so I could post this.

When I follow the links on the Acronis web site to update the password associated with my original Email address, I receive an Acronis: Password Retrieval Email to my original Email address.  But when I click on the link in the Email, it takes me to an Acronis login page and displays the following error message:  Your confirmation link has expired

How can I get into my account?

Forum Moderator
Posts: 109
Comments: 4179

Hello Damon,

Please provide me with the old email in PM, so I could re-set the password.

Thank you,

Beginner
Posts: 0
Comments: 1

Hello,

Can you please check, if my account was correctly confirmed? I did not see anything when i tried confirmation link 1st time. After that i get "Your confirmation link has expired".

Thank you.

Forum Moderator
Posts: 109
Comments: 4179

Martin Baca wrote:

Hello,

Can you please check, if my account was correctly confirmed? I did not see anything when i tried confirmation link 1st time. After that i get "Your confirmation link has expired".

Thank you.

Hello Martin,

Just checked your account (one associated with your forum login) - confirmed, active and has registered products. If you have another account, please send me the login email in a personal message (click on Send message under my profile pic)