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Support request for vmProtect 9 appliance admin password reset

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Beginner
Posts: 1
Comments: 0

Good afternoon,

It happens once in a lifetime and sadly it happened to me too: I changed the password of a vmProtect 9 virtual appliance and typed TWICE something that is not the password I meant to type.

Result: password changed to something unknown and actually the console is not accessible.

Please send me the info on how to proceed and reset the web UI password. The appliance is running on VMware ESXi 5.5.

Thanks a lot in advance.

Kind regards.
Tomasz

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Acronis Program Manager
Posts: 22
Comments: 3579

Hi Tomasz,

Please check my reply with the instructions in a forum private message.

Thank you.
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Best regards,
Vasily
Acronis Virtualization Program Manager

Beginner
Posts: 0
Comments: 1

Hi Vasily, i have installed vmprotect 9 appliance and my web admin console is not accesible because i forgot the password. Is possible to reset password?

Best regards
Fausto Busato

Acronis Program Manager
Posts: 22
Comments: 3579

Hi Fausto,

I've just sent you a private message with the instructions. Please check it and let me know if there are any problems with them (at least they worked for Tomasz :)).

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Beginner
Posts: 0
Comments: 1

Hello everybody,

I have lost the admin password of my Acronis VMProtect 9 ...

Is there a procedure to recover the admin password ?

Thanks for your help !

 

Forum Moderator
Posts: 191
Comments: 6175

egeeser egetes wrote:

Hello everybody,

I have lost the admin password of my Acronis VMProtect 9 ...

Is there a procedure to recover the admin password?

Hi! I've sent the instructions in a private message (to access PM, go to My account at the top of a forum page and then to Dialogs) 

Beginner
Posts: 0
Comments: 1

Hi I also have an issues with a password change on vmProtect V8.0.  

I tried following this KB https://kb.acronis.com/content/32036 but didn't work.  I have access via the vsphere console.  I also have the issue where the web console is not showing when browsing to the vm's IP.  So i cannot winSCP into it to replace the lighttp config.

Forum Moderator
Posts: 191
Comments: 6175

Unlimited Networks wrote:

Hi I also have an issues with a password change on vmProtect V8.0.  

I tried following this KB https://kb.acronis.com/content/32036 but didn't work. 

Hi! Could you please share more details on the steps performed and the outcome? Did you receive any error messages?

Beginner
Posts: 4
Comments: 10

Hi,

I have the same problem that Unlimited Networks.

Don't can access to web console, I follow next kb: https://kb.acronis.com/content/32036 , https://kb.acronis.com/content/32819 and https://kb.acronis.com/content/50090

File passwd contain this string after apply changes indicate in KB 32036:

root::0:0:root:/tmp/root:/bin/sh

If, when I try to access with winscp to replace file lighttp.config using root:root or admin:root, access is denied. Service sshd is enabled.

Have any other option to replace this file? enable ftp service ?

THanks for your support