Start True Image 2017 and HP C309a Printer crashes

Start True Image 2017 and HP C309a Printer crashes.
True Image 2017 close printer reboot and printer functions.
Once True Image 2017 is running crashes the HP C309a.
With True Image 2016, there was not this problem.
??????

Might be related to this:
https://kb.acronis.com/node/58630
There are a couple of people reporting similiar behavior to their cable modem crashing when launching Acronis. Acronis support engineers have escalted the priority on this and are looking into it. Please submit feedback in the app (if you can) or through your online account and see if the KB article provides any assistance.
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(01). MVP WinPE Builder (02). MVP LogViewer
(03). MVP Google Drive (04). Cleanup Utility
(05). Cloning Correctly (06). Clone vs Backup
(07). Community Tools (08). Contact Support
(09). Product Documentation (10). OS MBR vs UEFI
(11). BOOT MBR vs UEFI (12). Common OEM Drivers

It may be useful if you do in App feedback to click on the box at the bottom to send system information.
Ian
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Gigabyte Aorus GA-AX370-Gaming 5 M/B; AMD Ryzen 1700X; 16gig RAM; 2 x 500 gig Samsung 970 EVO PCIe NVMe, 1 x 250 gig Samsung 960 EVO PCIe NVMe drives + other drives (Windows 10 Pro 64)
Gigabyte Aorus B360 Gaming 3M/B, Intel i5 9400; 16gig RAM; 1 x 500 gig Samsung EVO Plus PCIe NVMe + 1 x 250 gig Samsung 960 EVO PCIe NVMe + other drives (Windows 10 Enterprise 64)
Gigabyte Aorus H370 Gaming 3M/B, Intel i5 9400; 16gig RAM; 1 x 500 gig Samsung EVO Plus PCIe NVMe + 3 x Kingston HyerX Fury 240gig RAID 5 + other drives (Windows 10 Enterprise 64)
Synology DS414 NAS 4 x 4TB WD Red HDD

Yes 2017 was installed on the 2016th
In the Control Panel, no other Acronis software installed.
https://kb.acronis.com/node/58630 has not resolved the problem
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Daniel, do you use the Windows Firewall and have no other firewall installed?
The reason for asking is that KB 58630 only applies to Windows Firewall for the batch command files supplied, for any other firewalls you need to manually make the changes for application rules to block the outgoing UDP ports (5553 & 1900) for the listed Acronis programs.
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Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (All versions) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone : Repair program / settings
MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.
Please do NOT send private messages about urgent issues - open a forum topic instead where you will get a quicker response!!

Use Windows 10 and Windows Firewall and Avira Antivirus Pro. No other firewall.
When you start True Image 2017, the HP Printer crashes with the error message 0005FBB6 on the Printer Display
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Daniel, the only other thought that occurs to me is to ask if the HP Printer is attached via WiFi or Ethernet cable and could it possibly have taken the IP address of a network drive or resource that Acronis might have backed up to at some time? A little akin to a USB device getting a drive letter that was used for a backup drive?
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Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (All versions) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone : Repair program / settings
MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.
Please do NOT send private messages about urgent issues - open a forum topic instead where you will get a quicker response!!

Thank you for your efforts.
The HP printer is connected to the cable for retrieving the IP address via DHCP.
No, this IP address from the HP printer has never been used for a backup with Acronis.
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Daniel, please raise this directly with Acronis Support and also submit Feedback with an Acronis System Report with reference to this forum thread and any case number given to you by Support.
See article: 18623: How to get Technical Support: Tips, Tricks and Useful Information - support for ATIH 2017 has now been extended out to one year rather than the previous 30 days.
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Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (All versions) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone : Repair program / settings
MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.
Please do NOT send private messages about urgent issues - open a forum topic instead where you will get a quicker response!!

DHCP may be the problem. If you don't have a DHCP reservation or a static IP set on the printer, it could very well have changed from what was originally setup. That shouldn't cause any printer crashing though.
open a command prompt and put a steady ping on the printer IP (example: ping -t 192.168.1.100 - use the printer actual IP and make sure that is the correct IP).
While pinging and receiving the responses, start acronis and verify if the connection immediately drops or not.
If simply launching Acronis is causing the issue, then definitely open a support case with ACronis. The KB article mentions that if you are running other firewalls, you have to manually input those entries in them too. the script only blocks those ports in Windows firewall. what antivirus software are you using?
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(01). MVP WinPE Builder (02). MVP LogViewer
(03). MVP Google Drive (04). Cleanup Utility
(05). Cloning Correctly (06). Clone vs Backup
(07). Community Tools (08). Contact Support
(09). Product Documentation (10). OS MBR vs UEFI
(11). BOOT MBR vs UEFI (12). Common OEM Drivers


Have now Trueimage.exe in the Windows Firewall outbound rule blocked and now the HP Printer no longer crashes when I start True Image.
thank you all for your tips
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Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (All versions) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone : Repair program / settings
MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.
Please do NOT send private messages about urgent issues - open a forum topic instead where you will get a quicker response!!