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ATI2017 clarification about subscriptions please

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Tom
Forum Member
Posts: 19
Comments: 9

I'm currently on TI2016 (3-pcs, no-cloud)

Whatever I buy/subscribe to, I want all updates / latest versions etc.

My questions are:

1-time purchase option - so no updates/fixes at all to the version initially downloaded ?

1-year subscription - has updates, but what happens after 1 year, does subscription simply expire, does it auto-renew, or do I have to cancel  ?

2-year subscription - has updates for 2 years, but what happens when ATI2018 comes out ? - do I get (ATI2017 for 1 year, then ATI2018 for 1 year), or am I stuck on ATI2017 for 2 years ?

-Tom

   

 

  

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Legend
Posts: 109
Comments: 28025

Tom wrote:

I'm currently on TI2016 (3-pcs, no-cloud)

Whatever I buy/subscribe to, I want all updates / latest versions etc.

My questions are:

1-time purchase option - so no updates/fixes at all to the version initially downloaded ?

1-year subscription - has updates, but what happens after 1 year, does subscription simply expire, does it auto-renew, or do I have to cancel  ?

2-year subscription - has updates for 2 years, but what happens when ATI2018 comes out ? - do I get (ATI2017 for 1 year, then ATI2018 for 1 year), or am I stuck on ATI2017 for 2 years ?

Life is somewhat less complicated than you are suggesting above.

There are two types of license you can buy for Acronis True Image Home.  

One is a perpetual license where you will get all updates available for that specific version but no free upgrade to any later versions.

The second is an annual subscription where you will get the same as for a perpetual license plus get free upgrades to later versions and also depending on your particular subscription, access to Cloud storage of various different capacities.  Note: these upgrades depend on you renewing your annual subscription.

See KB documents below which give much more information.  

58522: Acronis True Image 2017 Licensing  

56514: Acronis True Image 2016 Editions and Licensing

Forum Moderator
Posts: 233
Comments: 6922

Hello Tom,

Thank you for your posting! With a perpetual (1-time purchase) license you'll get all the available updates within Acronis True Image 2017 version, just like in previous releases. 

As for the subscription: once the subscription expires (after 1 or 2 years), all functionality will be blocked. You can either activate an auto-renewal (this option is available when purchase a new subscription) or purchase a new subscription for another year on our website. Here you will find more information. If a new major version is released while your subscription is active - your subscription will be automatically upgraded to the higher version.

Thank you,

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Tom
Forum Member
Posts: 19
Comments: 9

Thanks for the information (I've been a perpetual license holder for years), but I even after reading those KB articles I'm none the wiser

- the scenarios I raised were taken straight from the limited information given in the 3 "boxes" on the TI Upgrade page: http://www.acronis.com/en-us/personal/upgrade-backup/ 

--- Superceeded by Ekaterina's post --- 

-Tom

 

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Tom
Forum Member
Posts: 19
Comments: 9

Ekaterina Surkova wrote:

Hello Tom,

Thank you for your posting! With a perpetual (1-time purchase) license you'll get all the available updates within Acronis True Image 2017 version, just like in previous releases. 

As for the subscription: once the subscription expires (after 1 or 2 years), all functionality will be blocked. You can either activate an auto-renewal (this option is available when purchase a new subscription) or purchase a new subscription for another year on our website. Here you will find more information. If a new major version is released while your subscription is active - your subscription will be automatically upgraded to the higher version.

Thank you,

Thanks Ekaterina - that's much easier to understand

-Tom

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try{(function() {if (typeof(lpcurruser) == 'undefined') lpcurruser = ''; if (document.getElementById('lpcurruserelt') && document.getElementById('lpcurruserelt').value != '') { lpcurruser = document.getElementById('lpcurruserelt').value; document.getElementById('lpcurruserelt').value = ''; } if (typeof(lpcurrpass) == 'undefined') lpcurrpass=''; if (document.getElementById('lpcurrpasselt') && document.getElementById('lpcurrpasselt').value != '') { lpcurrpass = document.getElementById('lpcurrpasselt').value; document.getElementById('lpcurrpasselt').value = ''; } var lploc=2;var lponlyfill=1;var lpdontsubmit=1;lpcurruser = ''; lpcurrpass = '';})();}catch(e){}