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Crash W10 Insider preview 17017

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Beginner
Posts: 3
Comments: 8

Pre release 17010 and latest version acronis offer me a green screen when I want to backup, this is really new to me. blue screens disappear to leave a green screen microsoft apology.

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Forum Member
Posts: 12
Comments: 19

#1

I also have the same crash on Windows10 preview 17010 and 17017!

It just cause "green screen" crash after pressing the "backup now" button. I also confirmed this happens in TI2017!

I think some OS interface may change.

Legend
Posts: 81
Comments: 18149

#2

Georges, Kazuhiro, please see forum topic: GSOD when trying to backup parttion "C". and the 2017 forum topic linked from that topic.

Please open a Support Case with Acronis for this problem (as advised to the other users seeing it) so that Acronis development can understand the scope of this issue.

Legend
Posts: 81
Comments: 18149

Forum Star
Posts: 131
Comments: 2961

#4

Probably fixed in build 9850 released overnight (Melbourne Australia).

Ian

Forum Member
Posts: 12
Comments: 19

#5

This morning I installed 9850, but the result is same! GSOD !!!

Forum Star
Posts: 131
Comments: 2961

#6

Yes, this issue is not mentioned in the change log. Have you tried it with the release version of the oddly named creator fall update (northern hemisphere centric naming - in the southern hemisphere it is spring).

Ian

Forum Member
Posts: 12
Comments: 19

#7

I updated to 9850 on my separate Windows10 Fall update (formal release), and it works OK as the previous 9660.

But it does NOT work on Windows10 preview 17017 and cause GSOD !!!

No thing has been changed!

Forum Star
Posts: 131
Comments: 2961

#8

Thank for the clarification. Not sure what priority Acronis gives to supporting what is in effect a beta build. I suspect with build 9850 their main concern would have been that it does not have issues with the 'Fall' update.

Ian

Beginner
Posts: 0
Comments: 1

#9

Have the same issue, works fine on my other two machines with the formal release, but not with 17017 on this machine.

Legend
Posts: 81
Comments: 18149

#10

If I remember correctly, there were some similar problems when the Creator's Update was first in Beta for Insiders testing, and this was resolved ultimately by Microsoft producing a later build along with some minor changes in ATI.

Beginner
Posts: 3
Comments: 8

#11

Acronis 2018 is compatible with the release 16281. rs3 -170829-1438 otherwise use the troubleshooting CD and boot from Acronis directly.

Legend
Posts: 81
Comments: 18149

#12

It is also working fine with Build 16299.rs3_release.170922-1354 which was the latest Insiders fast path build released for Redmond 3.

Beginner
Posts: 0
Comments: 1

#13

I have the same problems, actually on 17025.rs_prerelease.171020-1626. The problem exists since I went further from official Creators Release.

Green screen in each try to Backup, even to external SSD or to NAS.

Forum Hero
Posts: 36
Comments: 7323

#14

Posters to this thread should see this link: Click here

Forum Moderator
Posts: 123
Comments: 4713

#15

Hello Everyone,

Please refer to the article Acronis True Image: Windows Insider Program (beta) builds support.

In reply to by Chroma5632

Beginner
Posts: 0
Comments: 3

#16

same case here...

Beginner
Posts: 0
Comments: 3

#17

With the brandnew Insider 17035, the Crashs are gone, i can use Acronis 2018 now again without any Errors

Forum Member
Posts: 12
Comments: 19

#18

Yes. I also confirmed TI2018 works on Windows Insider preview 17035 (released today) without any troubles!

However, it may occur again on next Windows Insider Preview, because we and Acronis do not know what is the cause of this trouble? Is ther any comments for this from Acronis staff?

Forum Moderator
Posts: 123
Comments: 4713

#19

Hello Kazuhiro,

For official statement on Windows Insider Program (beta) builds support please refer to the article Acronis True Image: Windows Insider Program (beta) builds support.

In reply to by Ekaterina

Forum Member
Posts: 12
Comments: 19

#20

I know it, but here is the forum to exchange the technical problems finding the other user situation !

In that sense, we can communicate with each other through this forum.