Windows 10 System Restore Show More Restore Points Box Missing and Restore Points Being Deleted or Missing

Hi Steve,

The issue you describe could be caused by specifics of VSS shadow storage, which is cleaned up automatically and used by both Window system restore points AND while performing backup with Acronis Backup when VSS option is enabled in the backup plan, so what likely happens is that there is enough space for only a limited amount of shadow copies and thus the older shadow copies are deleted automatically (thus lack of Window system restore points) + the shadow copies created during backup cannot be used as Windows system restore points by design. You can check additional details in the following thread: https://forum.acronis.com/comment/410969#comment-410969

P.S. Note that Windows system restore points are not included into the backup, so upon recovery from such backup they will be lost.

Thank you.

Hi Vasily,

Thanks for the reply.  I looked at the other link and downloaded the NirSoft tool as I have used some other NirSoft tools.  So I presented a problem.  You presented a cause.  What is the solution?  That is what I am after.

Note that in my original post, I said that in System Restore, "Max Usage" is about 28 GB.

Thanks,

Steve

Hi Steve,

Thank you for the details - in case the disk space occupied by system protection recovery points is not close to the limit, the described behavior looks like a bug which needs to be investigated with help from our support team. Please contact our support team for proper tracking of the resolution of the problem. The temporary workaround (to preserve the system restore points) should be to disable VSS backup option in the backup plan.

Thank you.

Hi Vasily,

I increased the System Restore "Max Usage" from about 28 GB to 55.78 GB before running my incremental backups last night and in the morning, all of the restore points were still there.  So a 2x increase in "Max Usage", saved the restore points.  I am continuing to test by adding a manual restore point each day to see if the storage for the restore points reaches a threshold were they are deleted again by Acronis.

How do I disable VSS backup option in the backup plan?  In the Acronis Backup for PC 11.7, I see:  Edit backup plan -> Items to back up... - Exclusions... which has 3 options:  Exclude all hidden files and folders, Exclude all system files and folders, and Exclude all files matching the following criteria:  I assume that I need to go with the 3rd option but I need to know what file location(s) to specify for Windows 10.

Exclude all files matching the following criteria: -> Add -> Filename, path, or mask

Sp what do I specify for Windows 10?

Thank you,

Steve

Hi Steve,

The VSS option can be disabled from Backup Options when configuring a backup plan - there is no need to define any files/folders exclusions for that:

Thank you.

Hi Vasily,

The menus that you are showing are from a different version of the software.  Here are the menus for Acronis Backup for PC 11.7 in my latest upload file.  What version are you showing me?

Thanks,

Steve

Steve, sorry for confusion - I've missread this thread and had  Acronis Backup 12.5 version in mind.

The same VSS option is available in Acronis Backup 11.7 as well - you should check the "Plan parameters" section and click on "Backup options..." link:

The VSS option you need is described here: https://www.acronis.com/en-us/support/documentation/AcronisBackup_11.7/index.html#12865.html

Thank you.

Hi Vasily,

As noted above, I increased the System Restore "Max Usage" from about 28 GB to 55.78 GB before running my incremental backups, all of the restore points were still there. So a 2x increase in "Max Usage", saved the restore points.  I have tested this successfully for about 2 weeks now so this works.  I will use the standard Acronis Backup for PC 11.7 settings and not change the VSS option.  I will  make a note of you instructions for my records on this incident.

Thank you for your help.

Steve