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Backup hangs at 20% fails after 3 hours with out of memory

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Beginner
Posts: 1
Comments: 0

Had 11.5 and upgraded to 11.7 build 50088  Now I can't backup.  It started with an error indicating file corruption so I ran chkdsk and solved that.  Now it hangs at 20% for 3 hours and then give me an out of memory error.  The server has 64GB and only around 20% used.

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Log Entry Details
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Type:          Error
Date and time: 6/5/2018 11:02:17 AM
Backup plan:   Backup 5/8/2018 4:53:43 PM
Task:          Simple backup (Full)
Code:          66,038(0x101F6)
Module:        1
Owner:         administrator@NELSON
Message:      
  Operation with partition '0-0' was terminated.

Additional info:
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Error code: 502
Module: 1
LineInfo: a164035b3ff39285
Fields:  $module : disk_bundle_vs_50088
Message: Operation with partition '0-0' was terminated.

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Error code: 2
Module: 7
LineInfo: 82db9339b70c3b15
Fields:  $module : disk_bundle_vs_50088
Message: Not enough memory.
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Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x000101F6+0x00070002

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and

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Log Entry Details
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Type:          Error
Date and time: 6/5/2018 11:02:55 AM
Backup plan:   Backup 5/8/2018 4:53:43 PM
Task:          Simple backup (Full)
Code:          20,250,685(0x135003D)
Module:        309
Owner:         administrator@NELSON
Message:      
  Command 'Backing up' has failed.
Additional info:
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Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : service_process_vs_50088
Message: Command 'Backing up' has failed.
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Error code: 22
Module: 309
LineInfo: 8d165e86fb819666
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_50088
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
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Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_50088
Message: Backup has failed.
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Error code: 1060
Module: 1
LineInfo: b43e776571144dee
Fields:  $module : disk_bundle_vs_50088
Message: Failed to commit operations.
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Error code: 2
Module: 7
LineInfo: 82db9339b70c3b15
Fields:  $module : disk_bundle_vs_50088
Message: Not enough memory.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01350016+0x01490003+0x00010424+0x00070002

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0 Users found this helpful
Forum Moderator
Posts: 137
Comments: 5376

#1

Hello Stu,

If the issue occurs at 20%, then it's likely related to the snapshot creation. I'd start with the troubleshooting steps outlined in the following article https://kb.acronis.com/content/46195 

Thank you,

Beginner
Posts: 0
Comments: 1

#2

I have same problem acronis backup hangs at 20% but I am not able to open this document as it requires user name password but dont give option to sign in...

 

Forum Moderator
Posts: 137
Comments: 5376

#3
Khurram Baig wrote:

I have same problem acronis backup hangs at 20% but I am not able to open this document as it requires user name password but dont give option to sign in...

Hi! Please use the following article  https://kb.acronis.com/content/36200