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Acronis Backup 11.5: "Running backup plan" has failed.

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Beginner
Posts: 6
Comments: 2

Hello,

I've got a customer with a troubling acronis backup. The backup usually fails one every 1-2 weeks which is supposed to be a problem with the version 11.5, but lately the backup plan tends to fail more often. Here are the last two logs:

 

1:

Command 'Running backup plan ''' has failed.
Additional info: 
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields:  $module : mms_vs_37977
Message: Command 'Running backup plan ''' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields:  $module : agent_protection_addon_vs_37977
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_37977
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dec
Fields:  $module : disk_bundle_vs_37977
Message: Failed to commit operations.
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e6fe
Fields:  $module : disk_bundle_vs_37977
Message: Failed to create volume snapshot.
--------------------
Error code: 50250
Module: 16
LineInfo: 14181c22ef45b114
Fields:  $module : disk_bundle_vs_37977
Message: Failed to obtain the snapshot state.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields:  code : 3758096388, $module : disk_bundle_vs_37977
Message: Already stopped.
--------------------

2:

Command 'Running backup plan ''' has failed.
Additional info: 
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields:  $module : mms_vs_37977
Message: Command 'Running backup plan ''' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields:  $module : agent_protection_addon_vs_37977
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_37977
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dec
Fields:  $module : disk_bundle_vs_37977
Message: Failed to commit operations.
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e6fe
Fields:  $module : disk_bundle_vs_37977
Message: Failed to create volume snapshot.
--------------------
Error code: 50250
Module: 16
LineInfo: 14181c22ef45b114
Fields:  $module : disk_bundle_vs_37977
Message: Failed to obtain the snapshot state.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields:  code : 3758096388, $module : disk_bundle_vs_37977
Message: Already stopped.
--------------------

 

I hope anyone can help me out with the issue of the backups not running successfully.

0 Users found this helpful
Forum Moderator
Posts: 109
Comments: 4221

Hello Julian,

Thank you for your posting! This error message is rather generic and tell that there are issues either with the volume shadow copy service or possible errors on disk. To troubleshoot the issue I'd recommend starting with the following steps:

  1. Using Microsoft VSS instead of Acronis VSS
  2. Failed to create volume snapshot
  3. Update to the latest build, you can download it as follows 

If any questions, please let me know.

Thank you.