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Unable to login - "the backup service is unavailable"

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Beginner
Posts: 2
Comments: 2

When I double click on the icon on the lower-right corner of the screen, then try to login, I get the message:

"the backup service is unavailable"

I am using Windows 10 Pro 64bit.

I am using the proper login and even did password recovery. See attached image.

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acronis.jpg 66.9 KB
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Forum Moderator
Posts: 118
Comments: 4544

Hello Vako,

Thank you for your posting! The issue could be caused by one of the Acronis services being stopped. I'd start with checking the services (Start -> Run -> services.msc). If there are any Acronis service being stopped, try to start the service. If the issue persists anyway, please uninstall the software, then re-boot the PC and run the installation file as administrator (even if you are logged in to the system as admin, please right-click on the installer and Run as Administrator. This approach allows to install the app with the advanced level of privileges). Additionally I'd recommend temporarily disabling the anti-virus software before installation to make sure all registry lines are updated correctly and not blocked by antivirus.

Thank you, 

Beginner
Posts: 2
Comments: 2

Uninstall/Reinstall solve the issue. Thank you.

Forum Moderator
Posts: 118
Comments: 4544

Glad to hear that the problem is solved, thanks for the update