ESXi Configuration Backup is failing

hi we have this issue as well and when i check for updates, it says we are current. Is there a seperate patch available ?

Hi Tom,

Please check your private messages. I'll send you the link shortly.

Thank you.

Hi Vasily,

We too are seeing this issue with build 10571 and ESXi 5.5.0 4722766.  A link to build 10593 that resolves this issue per KB59154 would be appreciated.

Hi Vasily,

after upgrading 5 ESXi 5.1 Hosts to 5.1.0(3872664), I was greeted this morning with the same message mentioned in this thread while being on Version Acronis Build 9.2.10571.

Would it be possible for you to provide me with a link to 10593 too? 10571 is the latest Version shown under downloads for me.

Thank you,

cheers,

Uli

Hi everybody,

my Acronis-Appliance is reporting the same SSH-issue. Unfortunatly i can only download the last Build 10571. It would be great if someone can provide me the download link for the current build 10593, because i want to avoid the reinstall of Acronis Backup for VMware.

Many thanks!

Hi all,

I'm experiencing the same issue https://kb.acronis.com/content/59145. 

There is still no link to download the build 10593, I would appreciate the download link as I can only get the latest build from My downloads page. Thank you.

Hello,
Can you give me the download link of version 10593 because I only see the 10571 in the download of "my account"

Best regards,
Olivier

Hi,

Can you please send me the link for the latest build 10593+ ? I only see the 10571 in the download of "my account" ((

Hello,

We have the same issue(https://kb.acronis.com/content/59145). Could you send me a PM with the link and instructions too please?

Thanks in advance.

Regards

Eric

I have the same issue with vmprotect 7 after updating to ESXi 5.0 patch 3982828.

Is there a patch that can help me?

Theresa Carl,

I'm afraid there are no patches for this issue for such old versions as Acronis vmProtect 7 or Acronis vmProtect 8. You'll need to upgrade to make it work with the latest patches from VMware.

Thank you.

Hi,

Same problem reported by other people after updating ESXI to latest security patches

I only see the Acronis Backup for VMware 9 (Acronis vmProtect 9) v10571 in the download of "my account".... it possible a PM with the download link of version 10593?

Thanks in advance for your response.

Hi,

Same problem, It possible a PM with link of version 10593?.

Thanks.

Hello,
I currently have version 10593 installed but backup the esxi failed (6.0.0 3825889) with errors (13, 21, 22).
I also tested with a fresh install of acronis 10593, same result.
The 10593 and 10593+ are the same version or not?
I only have version 10593.

Best regard,
Olivier

Hi Olivier,

The 10593 build is supposed to fix only the error mentioned in the original post in this thread (inability to perform SSH connection to specific ESXi builds). The errors you mention doesn't seem to be related to this problem so likely you'll need to contact our support team for assistance with the issue.

Thank you.

Hi Benjamin,

Please check your forum private messages - I've sent you the link.

Thank you.

Hi Vasily,

thank you very much!

Hello,

As many other users, I have the same problem and the only link to download is for version 10571. Could you send the link for the latest version (10593).

Thanks in advance,

Best regards

Hello Carlos,

I've sent you the link in a private message. Let me know, if any assistance is needed.

Hi,

yesterday we updated our esxi from 5.5.0 (2068190) to 5.5.0 (9919047)

After that we got the same SSH error with Acronis Backup for VMware Build 9.2.10535

Is it possible to get the latest build to fix this?

Best regards
Dieter

dsp01 wrote:

Hi,

yesterday we updated our esxi from 5.5.0 (2068190) to 5.5.0 (9919047)

After that we got the same SSH error with Acronis Backup for VMware Build 9.2.10535

Fehlercode: 13 Module: 458 Zeileninfo: 60d54fe10d95ecf8 Felder: Nachricht: Die Backup-Aktion ist auf dem ESXi-Host '192.168.100.16:443' fehlgeschlagen. -------------------- Fehlercode: 9 Module: 458 Zeileninfo: 268dac6975739eb0 Felder: Nachricht: Verbindung mit dem ESXi-Server '192.168.100.16:443' per SSH fehlgeschlagen.

 

Is it possible to get the latest build to fix this?

 

Best regards
Dieter

Hello Dieter,

Plz check your personal messages (at the top of a forum page click on My account -> Dialogs)

Thank you.

I've installed the DE version as update on the ESXi.

Unfortunaley there is an error at the end.
I cannot start the Appliance.

attached please find the reported errors.

Best regards, Dieter

Hello dsp01,

finding the root cause for corruption of the existing appliance would require involving the Acronis support engineers, who can conduct more in-depth investigation, which is unfortunately not possible on forums. The fastest workaround would be deploying a new appliance of the 10593 build.

Dear Ekaterina,

thanks for your answer.

I've already installed a new appliance an it works again..
So this solved for me.

Bestr regards,
Dieter

Thanks for the update Dieter, hope things continue to be normal for you!

Hello,

fabio molteni wrote:

Hello,

As many other users, I have the same problem and the only link to download is for version 10571. Could you send the link for the latest version (10593).

Hello Fabio,

welcome to Acronis forums! I've sent you the link in a personal message. To access PM, click on My account at the top of a forum page and then on Dialogs.  

Hello Support Team

same problem here, after update 5% hang and SSH error

pleas send me also a link for the b10593

thx

Robert Steiner

Robert Steiner wrote:

Hello Support Team

same problem here, after update 5% hang and SSH error

pleas send me also a link for the b10593

Hello Robert, 
Please check out your personal messages (go to My account at the top of a forum page and then to Dialogs) 

Hi there, 

Same problem here, still using v9, can I please get a link to the latest build too, thanks in advance.

Marcelo Ostos wrote:

Hi there, 

Same problem here, still using v9, can I please get a link to the latest build too, thanks in advance.

Hi! Please check your private messages, I've sent you the download links 

Sweet!!!, thanks so much Ekaterina your're the best :) 

Marcelo Ostos wrote:

Sweet!!!, thanks so much Ekaterina your're the best :) 

You are welcome! :)  

Hi Ekaterina,
i have the same problem with version build 10571. SSH error to add esxi host v. 6.7. I can connect to server esxi with putty but acronis agent failed when i add it to hosts for backup.
Can i update to build 10593 ? Where i found it ? My account show me only to build 10571.
Thanks
Carmine Vegliante

Carmine Vegliante wrote:

Hi Ekaterina, i have the same problem with version build 10571. SSH error to add esxi host v. 6.7. I can connect to server esxi with putty but acronis agent failed when i add it to hosts for backup. Can i update to build 10593 ? Where i found it ? My account show me only to build 10571. Thanks Carmine Vegliante

Hello Carmine, please let me know what language is used in your installation and I'll upload the build for you

Thank you for reply.

Language: ITALIAN

Carmine Vegliante wrote:

Thank you for reply.

Language: ITALIAN

 Please check your personal messages (click on My account at the top of a forum page and then on Dialogs)

I have the same problem since 6.0.0 U3

Please could you send me the link to build 10593 German

Thank you and best regards

Tom

Tom wrote:

I have the same problem since 6.0.0 U3

Please could you send me the link to build 10593 German

Hi Tom! Please check your personal messages