Can not find backup file on external hard drive from True Image 2016 recovery media.
I could not start Windows, so I plugged in the external hard drive and recovery USB and started booting.
After starting the recovery media, I looked for the backup file (* .tib) on the external hard drive in the restore menu and I could not see the file I backed up obviously.
I started to find out why I could not find the file.
First, the external hard drive and USB recovery media were connected directly to the PC.
Second, the PC you want to recover is not a heterogeneous PC.
I do not know why I can not see the backup file on this external hard drive.
Please let us know the tips for resolving the problem.