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Cant Backup Exchange Mailboxes Permission Denied - Errorcode: 22 Module: 309

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Beginner
Posts: 1
Comments: 2

Hi,

I just wanted to ask , if anyone can help me with that error message.

Right now, we are not able to constantly backup our Exchange Mailboxes.

Unfortunately I cant really find something at the Acronis KB:

 

Message
Backup failed
Additional info:
------------------------
Error code: 61
Module: 309
LineInfo: 0x4A8728DC8A1C9583
Fields: {"$module":"service_process_vsa64_11010"}
Message: Befehl 'Backup' ist fehlgeschlagen.
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$module":"service_process_vsa64_11010"}
Message: TOL: Failed to execute the command. Backup
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$module":"gtob_backup_command_addon_vsa64_11010"}
Message: TOL: Failed to execute the command. Backup
------------------------
Error code: 103
Module: 623
LineInfo: 0x94F5F955B13DDE8A
Fields: {"$module":"arx_agent_fork_vsa64_11010","IsReturnCode":"1"}
Message: A generic error of Microsoft Exchange backup component.
------------------------
Error code: 18
Module: 91
LineInfo: 0x7EDADE4ED07D5024
Fields: {"$module":"arx_agent_fork_vsa64_11010","IsReturnCode":"1"}
Message: Backup des Dokument-Containers fehlgeschlagen.
------------------------
Error code: 284
Module: 91
LineInfo: 0x3B69D552573C3A9B
Fields: {"$module":"arx_agent_fork_vsa64_11010"}
Message: Es wurde nichts gesichert. Zu Details siehe das Protokoll (Log). Letzter Fehler:
------------------------
Error code: 11
Module: 91
LineInfo: 0xB3CE195211D174E5
Fields: {"$module":"arx_agent_fork_vsa64_11010"}
Message: Kann den Öffentlichen Ordner oder das Postfach 'Thomas.Beckner@fritz-lange.de' nicht öffnen.
------------------------
Error code: 3
Module: 349
LineInfo: 0x5B3CC972C81BD710
Fields: {"$module":"arx_agent_fork_vsa64_11010"}
Message: Zugriff wird verweigert.
0 Users found this helpful
Forum Moderator
Posts: 109
Comments: 4221

Hello Carsten,

welcome to Acronis forums! Did you check the required user rights to back up the Exchange mailboxes? See https://www.acronis.com/en-us/support/documentation/AcronisBackup_12.5/#36265.html

Beginner
Posts: 1
Comments: 2

Hi, thanks for the fast reply,

yes we checked all permissions and 3 days ago, everything works fine.

Right now we are waiting to reboot the mailserver and trying to reinstall the Acronis Agent.

Beginner
Posts: 1
Comments: 2

Hi, as my colleague told me, the  Exchange Agent 12.5.10330 is working fine but the earlier installed version 12.5.11010 was not backing up the mailboxes.

I think the best practice for us is to update to Exchange 2016 asap...

 

:-)