Disable automatic renewal

Hello everyone, I just bought the Acronis True Image 2019 program, but the program tells me that the subscription will be renewed automatically. How can I disable that option?
Greetings from Chile.

Ekaterina Surkova wrote:Hi!
I've sent you the cancellation link in a private message (to access private messages, go to My account at the top of a forum page and then to Dialogs). Should you have any questions, please let me know.
Thank you :)
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I would like to cancel automatically recurring payments as well. Can you send me the link?
Thank you.
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mike.hewson@eastlink.ca wrote:I would like to cancel automatically recurring payments as well. Can you send me the link?
Thank you.
Hello Mike,
sorry for delayed response! Please check your private messages (go to My account at the top of a forum page -> Dialogs)
Let me know, if any questions or concerns.
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Best regards,
Ekaterina Surkova | Forum Moderator
Information provided AS-IS with no warranty of any kind.
To contact support, please follow http://www.acronis.com/en-us/support

I would as well disable the automatic recurring payment that is due in 15 days.
Can I get the link too pleas?
Thanks
Luca
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Luca Ferretti wrote:I would as well disable the automatic recurring payment that is due in 15 days.
Can I get the link too pleas?
Hi! Please check your private messages
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Best regards,
Ekaterina Surkova | Forum Moderator
Information provided AS-IS with no warranty of any kind.
To contact support, please follow http://www.acronis.com/en-us/support

Hello Ekaterina,
I too would like to cancel the automatic renewal policy. Please provide me the like also.
Thanks
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Jacksplat wrote:Hello Ekaterina,
I too would like to cancel the automatic renewal policy. Please provide me the like also.
Hi! Sure, please check your personal messages
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Best regards,
Ekaterina Surkova | Forum Moderator
Information provided AS-IS with no warranty of any kind.
To contact support, please follow http://www.acronis.com/en-us/support

Hi Ekaterina,
I'm unable to open up the personal message you sent me. Tried both Microsoft Edge and Firefox latest versions with cookies enabled. Any suggestions?
Thanks
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Jacksplat wrote:Hi Ekaterina,
I'm unable to open up the personal message you sent me. Tried both Microsoft Edge and Firefox latest versions with cookies enabled. Any suggestions?
Thanks
Hi! Are you getting any error messages?
I can send you the link per email, would that be ok?
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Best regards,
Ekaterina Surkova | Forum Moderator
Information provided AS-IS with no warranty of any kind.
To contact support, please follow http://www.acronis.com/en-us/support

No error messages, just plain nothing when clicking the link. Yes please send me the link to my registered E-mail.
Thanks!
Still haven't received an E-mail for the Link. Please send...
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Ekaterina, I have raised this previously but there have been problems accessing 'My Account' in the forums, and any of the associated pages for reading Private messages etc. I have to keep retrying anything between a dozen and 20 times to get these pages to open, and it has been this way for many months! The only error, when thrown is 504 Bad gateway! This has rendered access to private messages virtually impossible, such that I have stopped trying in most cases!
All the normal forums pages open just fine on first click! As do the KB pages etc.
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Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (All versions) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone : Repair program / settings
MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.
Please do NOT send private messages about urgent issues - open a forum topic instead where you will get a quicker response!!

Jacksplat wrote:No error messages, just plain nothing when clicking the link. Yes please send me the link to my registered E-mail.
Thanks!
Still haven't received an E-mail for the Link. Please send...
Hi! Sent the link to your personal email, please check
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Best regards,
Ekaterina Surkova | Forum Moderator
Information provided AS-IS with no warranty of any kind.
To contact support, please follow http://www.acronis.com/en-us/support

Steve Smith wrote:Ekaterina, I have raised this previously but there have been problems accessing 'My Account' in the forums, and any of the associated pages for reading Private messages etc. I have to keep retrying anything between a dozen and 20 times to get these pages to open, and it has been this way for many months! The only error, when thrown is 504 Bad gateway! This has rendered access to private messages virtually impossible, such that I have stopped trying in most cases!
All the normal forums pages open just fine on first click! As do the KB pages etc.
Hi Steve! I've sent this to our web developer for review, sorry for all these difficulties..
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Best regards,
Ekaterina Surkova | Forum Moderator
Information provided AS-IS with no warranty of any kind.
To contact support, please follow http://www.acronis.com/en-us/support

I want to cancel my sub as well. there shouldn't be a secret link for this.
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Jayson, welcome to these public User Forums.
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Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (All versions) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone : Repair program / settings
MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.
Please do NOT send private messages about urgent issues - open a forum topic instead where you will get a quicker response!!

Ditto. I will renew manually when the time comes, not a big fan of auto renewing anything... not a big fan of SAS software at all.
Could you also please send me link to disable the autorenew?
Thanks,
Troy
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Dear Troy Brown,
Thank you for reaching out. We would recommend checking this article: How to turn off the automatic renewal of a subscription | Knowledge Base (acronis.com)
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Best regards, Daria Sorokina | Forum Moderator
Information provided AS-IS with no warranty of any kind.
To contact support, please follow http://www.acronis.com/en-us/support
Best regards,
Ekaterina Surkova | Forum Moderator
Information provided AS-IS with no warranty of any kind.
To contact support, please follow http://www.acronis.com/en-us/support