Skip to main content

ACRONIS BACKUP STANDART - INTERNAL ERROR

Beginner
Posts: 12
Comments: 6

Hello,

 

we're getting more and more often an error arises, when the backup ends with an internal error (to see „log in supplement“). Unfortunately, it helps only to remove the entire backup plan and create a new plan and new first backup. If this problem arises, I would like to try to solve this situation another better way than before. It looks like the backup is broken in some way.

Do you have any information and solutions for this error message?

 

Thank you very much for the solution.

 

SERVER VM:

internal error

MODUL

1

MESSAGE

{4}</indent>

------------------------
Error code: 502
Modul: 1
LineInfo: 0xA164035B3FF39299
Pole: {"$module":"disk_bundle_vsa64_11010"}
message: {4}</indent>
------------------------
error code: 52
Modul: 7
LineInfo: 0x30BA355F9FD4FF2C
Pole: {"function":"archive_stream_write","code":"5100","$module":"disk_bundle_vsa64_11010"}
message: internal error

 

SERVER_NOTES_DATA:

------------------------
Error code: 22
Modul: 309
LineInfo: 0x8D165E86FB81959B
Pole: {"CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB","$module":"mms_vsa64_11010"}
Zpráva: TOL: Failed to execute the command. Backup plan 'SERVER-NOTES DATA_1'
------------------------
Error code: 22
Modul: 309
LineInfo: 0x8D165E86FB81959B
Pole: {"CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB","$module":"agent_protection_addon_vsa64_11010"}
Zpráva: TOL: Failed to execute the command. Backup plan 'SERVER-NOTES DATA_1'
------------------------
Error code: 41
Modul: 307
LineInfo: 0xE6792A5EE190DE2C
Pole: {"$module":"agent_protection_addon_vsa64_11010"}
Zpráva: Failed to execute the command.
------------------------
Error code: 53
Modul: 309
LineInfo: 0x2E7E9E174F1FB719
Pole: {"FailCount":"2","$module":"agent_protection_addon_vsa64_11010"}
Zpráva: 2 activities have not succeeded. One of them is displayed.
------------------------
Error code: 22
Modul: 309
LineInfo: 0x8D165E86FB81959B
Pole: {"CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$module":"service_process_vsa64_11010"}
Zpráva: TOL: Failed to execute the command. Backing up
------------------------
Error code: 22
Modul: 309
LineInfo: 0x8D165E86FB81959B
Pole: {"CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$module":"gtob_backup_command_addon_vsa64_11010"}
Zpráva: TOL: Failed to execute the command. Backing up
------------------------
Error code: 3
Modul: 329
LineInfo: 0x1CD98AAE889424F9
Pole: {"$module":"disk_bundle_vsa64_11010"}
Zpráva: Backup has failed.
------------------------
Error code: 1060
Modul: 1
LineInfo: 0xBA19E88DC5FEA1B1
Pole: {"$module":"disk_bundle_vsa64_11010"}
Zpráva: 
------------------------
Error code: 25
Modul: 4
LineInfo: 0xBA19E88DC5FEA1AF
Pole: {"$module":"disk_bundle_vsa64_11010"}
Zpráva: Unknown error occurred while backing up.
------------------------
Error code: 25
Modul: 4
LineInfo: 0x5F25C37074A54450
Pole: {"Archive3Code":"5100","$module":"archive3_adapter_vsa64_11010","Name":"SERVER-NOTES.VHZ-DIS.local-80721EAB-DF49-470D-8127-FACC297A2BCB-AD53C0C8-8E06-46C4-940C-8CB682CECCFBA.tibx"}
Zpráva: Error occurred while backing up.

Attachment Size
logs.zip 3.25 KB
SERVER_NOTES_LOG.zip 2.62 KB
Support specialist
Posts: 0
Comments: 129

Hello Jiri,

Thank you for providing these logs. However, they are not enough to analyze the nature of this issue. Please go to C:\ProgramData\Acronis\BackupAndRecovery\MMS\ folder on the server where this error arises. Please archive the 'MMS' folder with pcs.0.log.gz ... pcs.N.log.gz files.

Then please upload this archive on the Acronis FTP server. I have sent you an FTP link in a Private Message.

To access a private message click on My account at the top of a forum page and then to Dialogs

Beginner
Posts: 12
Comments: 6

Hello,

  i uploaded files to FTP Server. I named the file MMS_SERVER.zip

Thank you very much for the solution.

Support specialist
Posts: 0
Comments: 129

Hello Jiri,

Unfortunately, I cannot provide you with a solution: there is no this error in the MMS Server logs. 

Thus, I suggest that you contact Acronis Support Team with this issue because it requires deeper investigation. They will also need Acronis System Report collected from the server where this error arises.

Please find detailed instructions on uploading this report in the private message.

Support specialist
Posts: 0
Comments: 129

Hello again, Jiri!

As a workaround, you could create a new backup plan and select Version 11 backup format  in Backup Options and see whether it works.