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Problems with Installation Version 2019

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Posts: 2
Comments: 2

Hi there

íˋve buyed the new Arconis 2019 and then received a mail with a download-Link and the Serial-Nr.

I downloaded the File for Windows and tryed to load the exe-File. It was not working.

then i deleted the Arconis 2017 and tried new ... same result

then i loaded the File as Testfile from Arconis and installed this ... worked 

then I took the Serial-Nr from the Mail to unlock the Version ... don’t work.


how can I get a proper installation?

do enyone do have a idea?


thanks a lot,


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Posts: 178
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It would be advantageous to post on the ATI 2019 forum rather than here.

Please include OS version and build (Windows 10 Pro, 1809; x32 or x64).

You need to install using run as administrator. Also if having problems download the full installer (not web installer) from your Acronis account.


Posts: 2
Comments: 2


Hello Ian

thanks a lot for your replay.
I'll try it in the other Forum.

A good Week for you