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Incorrect credentials after Acronis storage update

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Forum Member
Posts: 10
Comments: 22

Hi

I updated today our acronis storage and now I can't login to the management gui anymore. I always get the message "Incorrect credentials". But I'm sure the password is correct.

How can I fix this?

Michael

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Forum Moderator
Posts: 122
Comments: 4633

#1

Hello Michael,

Thank you for your posting! I've discussed the issue internally - our engineers would likely need to conduct a remote session on the affected environment to find the root cause of the problem. Please raise a support ticket for investigation, so that my colleagues can take a look at the situation and help. 

Let me know if any questions or concerns. 

Thank you! 

Forum Member
Posts: 10
Comments: 22

#2

Perfect, thanks for your answer. I just created ticket 03728518.

Regards
Michael

Forum Moderator
Posts: 122
Comments: 4633

#3

Great, please let us know how the issue was resolved which will be of value for other users.

Forum Member
Posts: 10
Comments: 22

#4

Hi Ekaterina

The support resolved the problem. It's a rare issue caused by the Management HA cluster. In case this happens, contacting the support is a good idea.

Michael