Acronis backup 11.7, "Need Interaction" ,

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Daisy Zhuang
Beginner
Posts: 1
Comments: 1

I have a VM backup execution state 95% "need interaction", unfortunately can not  stop this task,

any idea?

thanks

Thu, 06/13/2019 - 15:58
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Ekaterina
Forum Moderator
Posts: 116
Comments: 4423

Hello Daisy,

welcome to Acronis forums! Have you checked the operation log of this backup task (backup storage might be unavailable or full)? The log may give more details on what interaction is needed from the user.

If you can't stop the task from Acronis Management Server, try to connect to the machine with Agent directly and cancel the task directly on the Agent via Task Manager. 

Mon, 06/17/2019 - 11:21

Best regards,
Ekaterina Surkova | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support

Daisy Zhuang
Beginner
Posts: 1
Comments: 1

Thanks Ekaterina, I will give a try

Mon, 06/17/2019 - 13:56
Ekaterina
Forum Moderator
Posts: 116
Comments: 4423
Daisy Zhuang wrote:

Thanks Ekaterina, I will give a try

Plz share the results with us here 

Mon, 06/17/2019 - 14:17

Best regards,
Ekaterina Surkova | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support