Snap Deploy 5 - *SOLVED* Machines on new server always report as not ready

Hi,
I'm in the process of testing a new server.
Current setup:
- Server 2012 R2 as the licence and deploy server
- 20 client machines
- Local workgroup network
I have never had an issue and everything has worked from day 1.
However, when I try the exact same setup with the new server (Server 2019), all machines that work fine with the current server, now report as not ready.
I can connect to the machines fine, install tools to them and take an image from them, but the machine status never changes.
I have tried with build 1749 & 1924.
Is there something that needs to be done on the original server that might be blocking something?
*Update* I've tried Server 2012, 2016 & 2019 on the new box and all have the same issue.
Regards

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Iain, thank you for sharing the results of your investigation, good to know and may be able to help others
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Best regards,
Ekaterina Surkova | Forum Moderator
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Thanks Iain this helped me.Server running 5.1993, client 5.1993. The server IP was not present in the registry, unable to get clients to be recognized. Once key updated, client visible.
HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\SnapDeploy\ManagementAgent
Update the value for Server to the new IP address
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