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Hyper-v cluster - All VMs don't showing in AMS and hyperVCluster

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I have problem whith VMs.

We have an Hyper-v cluster with 3 nodes and 10 VMs

In Hyper-v manager and failover cluster manager all VMs are showing.

But in AMS :

  - when i select HyperVCluster only 6 are showing

  - when i select all Virtual machine 7 are showing

All VMs was properly showing until 2 weeks ago.

Since these 4 VMs are no longer saved.

I don't anderstand what is the probleme

Many thank's

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Forum Moderator
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Hello DOMJ,

Welcome to Acronis forum! Could you please share more details on your setup? Is the Agent for Hyper-V installed on every node of the cluster? The affected VMs, were they replicated or maybe cloned from one server to another with keeping the machine ID? 

Posts: 1
Comments: 1


Hello Ekaterina,

Thank you for your interest and sorry for the late response.

Yes the agent is installed on each node, besides I see some virtual machines and not others of the same node.
Virtual machines were not replicated or cloned, but they could be dynamically moved from node to node.


Forum Member
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Comments: 34


Hello DOMJ

thank you for your message! As per the records in our internal sources, the issue has been fixed in the latest build of Acronis Backup 12.5. Please follow instructions to update the software and let us know whether the issue is resolved. 

If you have any additional questions, please do not hesitate to let us know.