Skip to main content

TI-2014 Full image now 150% larger that total actual space!!

Thread needs solution
Beginner
Posts: 7
Comments: 11

For the last 3 years I always do Full Image Backups to a secondary 2TB Drive on a weekly basis using the Rescue Disk and always choose to verify the image. Up to September 5, 2019 back ups required ~205GB which corresponded to the actual data in use in my C: Drive and took about 35 minutes for the whole process. However, the backups of September 12 and 19 have now taken in excess of 3 HOURS and each one takes up over 350GB of space. I've verified the actual data in use of my C: Drive using several tools and all confirm the ~205GB previously mentioned. As a matter of fact even the Rescue Disk informs that there's 205GB of data that are to be backed up. Hence, I can not understand this 150% increase in the images. I also run the MS Disk Cleanup tool and as I usually do prior to the Full Image Backup just to make sure there's no unnecessary files. Furthermore, I "open" and go into each image file with no discernible errors nor problems accessing data within. BTW, I've been using the same Rescue Disk mounted on a USB Stick solely used for this purpose for the last 3 years Any help or insight would be greatly appreciated!

0 Users found this helpful
Legend
Posts: 81
Comments: 18543

#1

Astur, sorry but without any further information such as the log files from your backup task, it is impossible to guess as to why your backups are now much larger, especially if nothing has changed.

What Windows OS are you running here?

What build of ATI 2014 are you using? The final build was #6673.

Have you run a CHKDSK /F for all the partitions on your source disk drive?

Note: the log files are stored in C:\ProgramData\Acronis\TrueImageHome\ folder path and for ATI 2014 are named 'service_....'

Beginner
Posts: 7
Comments: 11

#2

Thanks Steve for you prompt answer!

I'm running Windows 10 Home Edition with all the latest and up to date patches and TI 17.0.633. 

As I've mentioned I have been running this same hardware/software configuration for quite a while and doing exactly the same but now with different results

As you pointed out I'm attaching the log file which I hope it makes more sense to you than it does to me.

Best regards,

Jose

Attachment Size
514375-172828.log 13.16 KB
Legend
Posts: 81
Comments: 18543

#3

Astur, sorry but the log file was not the one from your problem backup task, but a more general log just mainly showing sync agent errors which are probably normal.

A separate issue is that ATI 2014 has never been supported for use when installed on Windows 10 as that OS was not available when 2014 was reaching end of support.  I understand that ATI 2014 can and does work for users with this combination of OS but there are no guarantees from Acronis about how well it will work or for how long.

Perhaps the easiest way to find the correct log file would be to create an Acronis System Report zip file and attach this as a file attachment (if the zip file size is under 8MB).  If the file is too large, then you would need to share it via such as OneDrive or Dropbox etc and post a link here or via a PM to me.

Beginner
Posts: 7
Comments: 11

#4

Steve, once again thank you for your insight.

I've read your last post and think that the logs that you request may not be available since and like I said in my original post, all may backups are full images invoked via a USB Rescue Disk that I created when I first purchased the software.

Said USB RAM DISK is the same one that I've always used and always with the same options: Full Image, Verification of the Image and output to the same 2TB D: Dive

In essence the only thing that has changed is that for over a year my image file was ~205GB and as of September 12 (a week after the last ~205GB image) that same Image File jumped to ~350GB and takes over 3 hours to complete.

I've run CHKDSK /F on both 2TB drives (C: and D:), verified with different tools that confirm the ~205GB space being used in my C: Drive. BTW, even the Boot-Up Rescue Disk confirms this is the amount that will be backed up.

So in summary, I'm totally bypassing Windows-10 by using the same USB TI created Rescue Disk that I've been using for years and now this runaway 150% increase in the Image File.

 

Legend
Posts: 81
Comments: 18543

#5

Astur, sorry that I missed the point that you are using the rescue media, however, in some ways that makes life a little easier here.

When your backup has finished and before you restart the computer from the rescue media environment, click on Logs in the left side of the ATI menu, then when you see the log window on the right with the date / time of the last backup.  Right-click on that date/time line and use the option to Save the log data to your USB media or else to your disk drive.

The other comment reference backups using the rescue media, that no exclusions are applied for the backup unless the user sets these!

You should be excluding the files shown below to avoid extra space being taken.