(Bug) E-mail Notification turned off both fort application and online dashboard

Thread needs solution
Anders Ripa
Beginner
Posts: 1
Comments: 0

Between the dates 22 October and 23 October 2019 the notification settings for my installed True Image 2019 product was lost on each of the PC computers. E.g. the mail notification was erased on each computer. At the same time the notifications from the noreply-abc@cloud.acronis.com stopped coming. The backups are running as normal. This may have been at the same time as the "Online Dashboard" service was down, but I can't confirm this! Is this a confirmed bug? Is there a way to restore the functionality?

Thu, 10/24/2019 - 14:45
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Steve Smith
Legend
Posts: 110
Comments: 29174
mvp

Anders, welcome to these public User Forums.

Please see forum topic: True Image 2020 -Backup option settings loss - where the same issue has been reported (by users with ATI 2018, 2019 and 2020).

Please submit Feedback to Acronis about this issue and quote the above forum topic after adding your own comments to it.

Unfortunately, the only way to restore the changed settings is to reconfigure them via the Options button for each backup task.

Thu, 10/24/2019 - 20:25

Acronis Links  :  Acronis Scheduler Manager  :  Acronis VSS Doctor  :  Backup Archive Compatibility  :  Cleanup Tool (All versions) : Cloning Disks  :  Contact Acronis Support  :  Difference between Backup and Disk Clone : Repair program / settings

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