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Click Icon of EXE for TrueImage launcher, and the UI does not load up. EXE is running though

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Beginner
Posts: 3
Comments: 6

Acronis TI  2017

Windows 7 Professional

The exe is running in background.  It loads from a click on the shortcut Icon, when the exe is closed prior to clicking using Task Manager.  The EXE also loads on startup.

The nightly scheduled backups take place as usual.  Operation seems fine.

But I cannot get to the Interface to create a new backup.

There have been no recent updates to anything with then OS or other software.  I will say this has happened before but it would cure itself with a Restart.  Not this time.  It's been 72 hours and I've restarted a dozen times.

Click Shortcut behavior... the spinning circle starts up above the Icon, but quickly disappears... that is because the EXE has loaded into memory and is running.  Really strange that all appears normal but the UI interface just refuses to open up.

 

Regards,

Jan

 

 

0 Users found this helpful
Beginner
Posts: 3
Comments: 6

Can add this log file it helps.  There is a log file for each of the disks that are scheduled backups nightly. Each backup is normal. And each log file appears to be normal operation. 

This is just one disk scheduled backup

2/11/2020 1:40:01 AM: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2/11/2020 1:40:01 AM: Operation Data HD1 (D) started by schedule.
2/11/2020 1:40:01 AM: AcronisLRPCConnect::BEGIN
2/11/2020 1:40:01 AM: Retreiving Fdisk ver1 disk set to Fdisk ver2c disk set...
2/11/2020 1:40:01 AM: Fdisk2: Use Disk 1 host= 0 bus = 0 target = 0
2/11/2020 1:40:01 AM: Fdisk2: Use Disk 2 host= 0 bus = 0 target = 0
2/11/2020 1:40:01 AM: Fdisk2: Use Disk 3 host= 0 bus = 0 target = 0
2/11/2020 1:40:01 AM: Fdisk2: Use Disk 4 host= 0 bus = 0 target = 0
2/11/2020 1:40:01 AM: Fdisk2: Use Disk 5 host= 0 bus = 0 target = 0
2/11/2020 1:40:01 AM: Fdisk2: Use Disk 6 host= 0 bus = 0 target = 0
2/11/2020 1:40:01 AM: Refreshing Drivers...
2/11/2020 1:40:01 AM: AcronisLRPCConnect::BEGIN
2/11/2020 1:40:01 AM: Enter to process disks in Mbr Driver (id = 17)
2/11/2020 1:40:01 AM: Exit from process disks in Mbr Driver (id = 17)
2/11/2020 1:40:01 AM: Enter to process disks in Gpt Driver (id = 18)
2/11/2020 1:40:01 AM: Try to load Alternate Header from 5860533167
2/11/2020 1:40:01 AM: Gpt Disk 7E8DB0ED-6CFD-43CC-A82A-29FA7A38147E LBA=5860533167 ALBA=1
2/11/2020 1:40:01 AM: try to loading Header from 1
2/11/2020 1:40:01 AM: Gpt Disk 7E8DB0ED-6CFD-43CC-A82A-29FA7A38147E LBA=1 ALBA=5860533167
2/11/2020 1:40:01 AM: Try to load Alternate Header from 4294965246
2/11/2020 1:40:01 AM: Warning: alternate header damaged
2/11/2020 1:40:01 AM: try to loading Header from 1
2/11/2020 1:40:01 AM: Gpt Disk 07ECDD35-78C8-461C-ADFB-FD6AFC5328B5 LBA=1 ALBA=7814037167
2/11/2020 1:40:01 AM: Try to load Alternate Header from 4294965246
2/11/2020 1:40:01 AM: Warning: alternate header damaged
2/11/2020 1:40:01 AM: try to loading Header from 1
2/11/2020 1:40:01 AM: Gpt Disk 660DB2ED-0838-493A-9691-3A66F965F360 LBA=1 ALBA=5860533167
2/11/2020 1:40:01 AM: Exit from process disks in Gpt Driver (id = 18)
2/11/2020 1:40:01 AM: LDM: New ProcessDisks(rawLayer, headLayer)
2/11/2020 1:40:01 AM: ProcessDisks: One more disk to check
2/11/2020 1:40:01 AM: ProcessDisks: One more disk to check
2/11/2020 1:40:01 AM: ProcessDisks: One more disk to check
2/11/2020 1:40:01 AM: ProcessDisks: One more disk to check
2/11/2020 1:40:01 AM: ProcessDisks: One more disk to check
2/11/2020 1:40:01 AM: ProcessDisks: One more disk to check
2/11/2020 1:40:01 AM: Mark All groups as Root Like Dgs
2/11/2020 1:40:01 AM: ------ Volumes Objects ------
2/11/2020 1:40:01 AM: LDM initialization complete
2/11/2020 1:40:01 AM: Analyzing partition '0-0'...
2/11/2020 1:40:02 AM: Analyzing partition 'C:'...
2/11/2020 1:40:02 AM: Analyzing partition '0-0'...
2/11/2020 1:40:02 AM: Analyzing partition 'D:'...
2/11/2020 1:40:02 AM: Analyzing partition 'F:'...
2/11/2020 1:40:02 AM: Analyzing partition 'G:'...
2/11/2020 1:40:02 AM: Analyzing partition '0-0'...
2/11/2020 1:40:03 AM: Analyzing partition 'P:'...
2/11/2020 1:40:03 AM: Analyzing partition '0-0'...
2/11/2020 1:40:04 AM: Analyzing partition 'X:'...
2/11/2020 1:40:04 AM: Analyzing partition '0-0'...
2/11/2020 1:40:04 AM: Analyzing partition 'Z:'...
2/11/2020 1:40:04 AM: Analyzing partition '0-0'...
2/11/2020 1:40:05 AM: Analyzing partition 'O:'...
2/11/2020 1:40:05 AM: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2/11/2020 1:40:05 AM: Operation: Backup
2/11/2020 1:40:05 AM: Priority changed to High.
2/11/2020 1:40:05 AM: Error 0x0
2/11/2020 1:40:06 AM: Create Backup Archive From: Data HD1 (D:) To file: P:\truimage\Data HD1 (D).tib Compression: Normal Exclude: Files matching mask Match criterion: $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\user\AppData\Local\Temp, C:\Users\UpdatusUser\AppData\Local\Temp, C:\Users\user\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\UpdatusUser\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\user\AppData\Local\Google\Chrome\User Data, C:\Users\user\AppData\Local\Opera Software, C:\Users\user\AppData\Roaming\Opera\Opera, C:\Users\user\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\UpdatusUser\AppData\Local\Google\Chrome\User Data, C:\Users\UpdatusUser\AppData\Local\Opera Software, C:\Users\UpdatusUser\AppData\Roaming\Opera\Opera, C:\Users\UpdatusUser\AppData\Local\Mozilla\Firefox\Profiles
2/11/2020 1:40:07 AM: Pending operation 172 started: 'Creating partition image'.
2/11/2020 1:40:13 AM: Locking partition D:...
2/11/2020 1:44:07 AM: Writing incremental version to file: Data HD1 (D)_inc_b1_s25_v1.tib
2/11/2020 1:45:07 AM: Pending operation 172 started: 'Creating partition image'.
2/11/2020 1:45:07 AM: The following backups have been successfully created: P:\truimage\Data HD1 (D)_inc_b1_s25_v1.tib
2/11/2020 1:45:07 AM: ServerLRPC::_CloseConnection id=1
2/11/2020 1:45:07 AM: ServerLRPC::_CloseConnection id=2
2/11/2020 1:45:07 AM: ServerLRPC::_CloseConnection id=1
2/11/2020 1:45:07 AM: ServerLRPC::_CloseConnection id=2
2/11/2020 1:45:07 AM: Operation has succeeded.

Start: 2/11/2020 1:40:01 AM
Stop: 2/11/2020 1:45:07 AM
Total Time: 00:05:06

Legend
Posts: 106
Comments: 27547

Jan, as advised by Ian in your duplicate of this topic, try doing a Repair Install of ATI to solve the issue of launching the main ATI GUI.

See KB 60915: Acronis True Image: repairing program settings - for details of how!

Your log shows that you have a file system issue for one of your GPT disk drives, for which you should run CHKDSK /F

2/11/2020 1:40:01 AM: Try to load Alternate Header from 5860533167
2/11/2020 1:40:01 AM: Gpt Disk 7E8DB0ED-6CFD-43CC-A82A-29FA7A38147E LBA=5860533167 ALBA=1
2/11/2020 1:40:01 AM: try to loading Header from 1
2/11/2020 1:40:01 AM: Gpt Disk 7E8DB0ED-6CFD-43CC-A82A-29FA7A38147E LBA=1 ALBA=5860533167
2/11/2020 1:40:01 AM: Try to load Alternate Header from 4294965246
2/11/2020 1:40:01 AM: Warning: alternate header damaged
2/11/2020 1:40:01 AM: try to loading Header from 1
2/11/2020 1:40:01 AM: Gpt Disk 07ECDD35-78C8-461C-ADFB-FD6AFC5328B5 LBA=1 ALBA=7814037167
2/11/2020 1:40:01 AM: Try to load Alternate Header from 4294965246
2/11/2020 1:40:01 AM: Warning: alternate header damaged
2/11/2020 1:40:01 AM: try to loading Header from 1
2/11/2020 1:40:01 AM: Gpt Disk 660DB2ED-0838-493A-9691-3A66F965F360 LBA=1 ALBA=5860533167