Insufficient Privileges error when True Image 2020 is not used for a while

Yesterday, I downloaded and installed True Image 2020, after it sits idle for approximately 30 minutes I get the following error, "Insufficient Privileges". The only way I can start to use it again is to "log-off" and log back on. This is pure B.S. after spending $65. I used True Image 2013 for 7 years and it worked great. Also, after creating a rescue disk (DVD) from the True Image 2020 and booting from the disk my system just "hangs" and never goes any further. Currently True Image 2020 is worthless as a reliable recovery software.......Nice being a Beta tester for $65!
If anyone has constructive input on these observations please over them.
P.S. I'm using Win 7
Thanks,
Peter

Same issue here. Did a full reinstall, it worked a few times, now it's back to only opening once per session. You must log out and back in to relaunch. It isn't a permissions issue if it opens the first time. This is a bug within the software. I'm running Win 10. I'm having this issue with ATI2019 and ATI2020.
- Log in to post comments

chris angel wrote:Same issue here. Did a full reinstall, it worked a few times, now it's back to only opening once per session. You must log out and back in to relaunch. It isn't a permissions issue if it opens the first time. This is a bug within the software. I'm running Win 10. I'm having this issue with ATI2019 and ATI2020.
Actually, this doesn't sound like the same problem. It might be worth starting a new thread. But since we're here, ...
When you say "it worked a few times", exactly what worked - the GUI or background backup tasks? What happens once it fails? Does the GUI just not appear? Does it appear and hang? Or is this unrelated to the GUI?
Are there any records in the Windows error log showing failure in Acronis tasks?
Assuming your problem is with the GUI, does Task Manager or Process Explorer show TrueImage.exe running when the GUI is not present? You symptom sort of sounds like that task never fully terminates (but I could be way off base there).
You say this happens with both ATI 2019 and 2020. Is that on 2 different computers, or did it happen on just one computer before and after an upgrade? This is not typical behavior for either ATI 2019 or 2020.
- Log in to post comments
Windows 10 x64 Pro, Intel i7 4771, 3.5Ghz, 16GB desktop;
Windows 10 x64 Pro, Intel i5-8400, 2.80Ghz,16GB desktop;
Windows 10 x64 Pro, Intel i7 4710, 2.50Ghz, 8GB laptop;
Windows 10 x64 Pro, Intel i5-8265, 1.80Ghz,16GB laptop;
QNAP TS-128A NAS (2TB), Synology DS218 NAS (3TB), Synology DS218 NAS (6TB), & WD MyBook 3TB USB 3.0 drive;

Peter, Chris, when you are in the situation where you are being told "Insufficient Privileges" can you try opening a standard Powershell window then typing in the command:
Get-LocalGroupMember -Group "Administrators"
Then check if your user name is still shown as being a member of the Administrators group?
Windows PowerShell Copyright (C) Microsoft Corporation. All rights reserved. PS C:\Users\smiths> Get-LocalGroupMember -Group "Administrators" ObjectClass Name PrincipalSource ----------- ---- --------------- User STEVE-9OP3KKF0\Administrator Local User STEVE-9OP3KKF0\smiths Local
This should show if your user account has somehow lost admin privileges after being idle for a period of time.
KB 16336: Acronis True Image: Required User Permissions - shows that admin is needed.
Also to echo Patrick's questions, what exactly is the circumstances where this error is given?
- Log in to post comments
Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (All versions) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone : Repair program / settings
MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.
Please do NOT send private messages about urgent issues - open a forum topic instead where you will get a quicker response!!

Greetings, all..
This has just started happening to me, as well. Any attempt to start ATI2020 by way of a desk top icon, or similar, results in the exact pop up as shown at the beginning of KB 16336, mentioned by Steve. It does not even bring up the GUI. I attempted to follow the actions in that KB, but some of the steps I came to didn't have the options directed by the procedure.
After some testing, I found I can start 2020 by going to the program files (x86), to the True Image program folder, to the True Image.exe file, and 'run as administrator'!! The program loads and works perfect. But that is the only way I can run ATI2020. It has worked beautifully for months, up until yesterday when the problem started!
I did a repair install as suggested earlier in this thread, but no change. This is happening on only one of my two computers.
Robert
- Log in to post comments

Robert Vaughan wrote:This has just started happening to me, as well. Any attempt to start ATI2020 by way of a desk top icon, or similar, results in the exact pop up as shown at the beginning of KB 16336, mentioned by Steve. It does not even bring up the GUI. I attempted to follow the actions in that KB, but some of the steps I came to didn't have the options directed by the procedure.
... This is happening on only one of my two computers.
ATI would not have suddenly needed different authority (unless you just installed a new ATI build). Any chance something has changed in you environment? Is there different Windows maintenance on the two computers? I doubt there was any purposeful change in Windows that would cause this, and I don't see an obvious way that buggy maintenance could do it, but it's more likely than ATI suddenly going strange.
- Log in to post comments
Windows 10 x64 Pro, Intel i7 4771, 3.5Ghz, 16GB desktop;
Windows 10 x64 Pro, Intel i5-8400, 2.80Ghz,16GB desktop;
Windows 10 x64 Pro, Intel i7 4710, 2.50Ghz, 8GB laptop;
Windows 10 x64 Pro, Intel i5-8265, 1.80Ghz,16GB laptop;
QNAP TS-128A NAS (2TB), Synology DS218 NAS (3TB), Synology DS218 NAS (6TB), & WD MyBook 3TB USB 3.0 drive;

Could be a feature of one of the updates that Microsoft is currently running out. I have only just installed them so cannot be sure. There is a report of a similar issue by a user using ATI 2017, so it seems to be independent of the version of ATI being used. Edit: in the ATI 2017 case the issue did not give the privileges error, but there were problems opening the GUI, so the symptoms are different but there could be a common cause. See Click Icon of EXE for TrueImage launcher, and the UI does not load up. EXE is running though.
Update: If it has something to do with the Microsoft update it is not happening with either of the PCs I have tested.
Ian
- Log in to post comments
Gigabyte Aorus GA-AX370-Gaming 5 M/B; AMD Ryzen 1700X; 16gig RAM; 2 x 500 gig Samsung 970 EVO PCIe NVMe, 1 x 250 gig Samsung 960 EVO PCIe NVMe drives + other drives (Windows 10 Pro 64)
Gigabyte Aorus B360 Gaming 3M/B, Intel i5 9400; 16gig RAM; 1 x 500 gig Samsung EVO Plus PCIe NVMe + 1 x 250 gig Samsung 960 EVO PCIe NVMe + other drives (Windows 10 Enterprise 64)
Gigabyte Aorus H370 Gaming 3M/B, Intel i5 9400; 16gig RAM; 1 x 500 gig Samsung EVO Plus PCIe NVMe + 3 x Kingston HyerX Fury 240gig RAID 5 + other drives (Windows 10 Enterprise 64)
Synology DS414 NAS 4 x 4TB WD Red HDD

I haven't seen this behavior either (so far), but only testing 2020 in limited use on some VM's every now and then.
As a potential work-a-round, create a shortcut to the desktop, startmenu, or wherever is most accessible. Locate C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageLauncher.exe
Right-click the newly created shortcut and select properties.
Attachment | Size |
---|---|
529549-179340.jpg | 103.7 KB |
- Log in to post comments
(01). MVP WinPE Builder (02). MVP LogViewer
(03). MVP Google Drive (04). Cleanup Utility
(05). Cloning Correctly (06). Clone vs Backup
(07). Community Tools (08). Contact Support
(09). Product Documentation (10). OS MBR vs UEFI
(11). BOOT MBR vs UEFI (12). Common OEM Drivers

Peter, are you still watching this thread? If so, do your symptoms match those of Chris and Robert? Have you checked for loss of authority as Steve suggested? Have you tried executing the GUI directly from the library using "run as administrator" which worked for Robert?
Have you tried a "repair" install or an uninstall followed by a complete reinstall? It's possible that something went wrong during the install that could be fixed by a reinstall.
It's obvious in your case that this problem is not something caused by recent Windows maintenance.
- Log in to post comments
Windows 10 x64 Pro, Intel i7 4771, 3.5Ghz, 16GB desktop;
Windows 10 x64 Pro, Intel i5-8400, 2.80Ghz,16GB desktop;
Windows 10 x64 Pro, Intel i7 4710, 2.50Ghz, 8GB laptop;
Windows 10 x64 Pro, Intel i5-8265, 1.80Ghz,16GB laptop;
QNAP TS-128A NAS (2TB), Synology DS218 NAS (3TB), Synology DS218 NAS (6TB), & WD MyBook 3TB USB 3.0 drive;

Well, guys, we can call off the dogs on this issue --- at least on my system!
As I booted up today, my system went into a windows update, to OS Build 18363.657.
Once booted, ATI2020 loaded without error, ran a backup without issues. I don’t know what build was updated from, or if any of this has anything to do with my trouble reported earlier in this string!! However, two days ago the trouble suddenly appeared, and today it was suddenly gone. I have no further explanation. If anything else comes to my attention, I will update here.
Thanks for your suggestions....... Robert
- Log in to post comments

It could be something to do with Microsoft having 3 attempts to patch one bug. Glad that it is sorted .
Ian
- Log in to post comments
Gigabyte Aorus GA-AX370-Gaming 5 M/B; AMD Ryzen 1700X; 16gig RAM; 2 x 500 gig Samsung 970 EVO PCIe NVMe, 1 x 250 gig Samsung 960 EVO PCIe NVMe drives + other drives (Windows 10 Pro 64)
Gigabyte Aorus B360 Gaming 3M/B, Intel i5 9400; 16gig RAM; 1 x 500 gig Samsung EVO Plus PCIe NVMe + 1 x 250 gig Samsung 960 EVO PCIe NVMe + other drives (Windows 10 Enterprise 64)
Gigabyte Aorus H370 Gaming 3M/B, Intel i5 9400; 16gig RAM; 1 x 500 gig Samsung EVO Plus PCIe NVMe + 3 x Kingston HyerX Fury 240gig RAID 5 + other drives (Windows 10 Enterprise 64)
Synology DS414 NAS 4 x 4TB WD Red HDD
Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (All versions) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone : Repair program / settings
MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.
Please do NOT send private messages about urgent issues - open a forum topic instead where you will get a quicker response!!