Skip to main content

Rapid Ransomware Affecting Management Console - CANNOT RESTORE PLEASE HELP

Thread needs solution
Posts: 3
Comments: 0

Hi Everyone,

I am in a little bit of a tight spot. I am running a Dell T320 with a few Hyper V servers running off of it. The host computer is running Windows Server 2012 R2, as is the Hyper-V's. I am just realizing this morning that the host server was infected with Ransomware. It has not spread to the Hyper-V servers yet which are acting as my file servers and SQL servers.

The problem I am having is that the backups were run using Acronis Cyber Backup 12.5. This was running on the host server and now I cannot access the Management Console to start the restore process. I located the backup files in the Acronis Vault on my NAS boxes and they are unaffected. How can I go about booting into an Acronis restore functionality so that I can restore the localhost server from the backups I have saved? This is a huge problem as I cannot access any of my backups through the management console. I am at a loss for what to do. Please help! Thanks in advance.

0 Users found this helpful
Support specialist
Posts: 0
Comments: 1295


Hello Alan,

welcome to Acronis forums!

If you have a backup of your host server, then you can restore it with the help of Acronis Bootable Media. If you have not created a physical rescue media yet, you can download an ISO file from your Acronis Account and burn it on CD/DVD. Then please follow these restore instructions: and the detailed KB article (skip Universal Restore & drivers part since you restore to the same hardware)

If you do not have a backup of this Hyper-V server, then you'll have to deploy a new Hyper-V host, install Acronis Management Server and at least one Agent on this server in order to start the restoration of backups of each separate VM.