Skip to main content

Failed to backup VM

Thread needs solution
Beginner
Posts: 1
Comments: 0

Have the following infrastructure:
1. VMware 6.7 (vCenter + ESXi)
2. Acronis Management Server, Storage Server 11.7 build 50230
3. Acronis Agent for VMware on Windows server (installed on the Storage Server)
4. Acronig Agent for VMware appliance
5. All disks attached as iSCSI Targets (LUNs are also presented to Windows Agent for VMware)

Trying to backup VM via Appliance Agent finished succesfull while the same VM via Windows Agent for VMware failed.

Have the following logs:

--------------------
Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190de98
Fields: $module : agent_protection_addon_vs_50230
Message: Failed to execute the command.
--------------------
Error code: 2
Module: 329
LineInfo: 8edc81ea38faba0a
Fields: TraceLevel : 1, $module : gtob_backup_command_addon_vs_50230
Message: Step 'Backup' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819666
Fields: TraceLevel : 1, $module : gtob_backup_command_addon_vs_50230
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 32834
Module: 114
LineInfo: c35c04057128fddf
Fields: $module : disk_bundle_vs_50230
Message: Backup of virtual machines has failed.
--------------------
Error code: 32853
Module: 114
LineInfo: c35c04057128fe21
Fields: $module : disk_bundle_vs_50230
Message: Not all virtual machines have been backed up.
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe7f
Fields: $module : disk_bundle_vs_50230
Message: Failed to back up virtual machine 'VM'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d301
Fields: $module : disk_bundle_vs_50230
Message: Failed to prepare for backing up.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_vs_50230
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: d1ab7fa1e56ec6e7
Fields: $module : disk_bundle_vs_50230
Message:
--------------------
Error code: 13
Module: 149
LineInfo: d1ab7fa1e56ec83e
Fields: $module : disk_bundle_vs_50230
Message: Failed to perform the requested operation.
--------------------
Error code: 236
Module: 16
LineInfo: 7bb42efe3c733241
Fields: $module : disk_bundle_vs_50230
Message: Internal error: Attempt to access emulated disk for non-initialized object.
--------------------
Error code: 23
Module: 83
LineInfo: c61573f663f5d91a
Fields: $module : esx_srv_vs_50230
Message: Failed to get access to hard disk '[Prod_TGT_0] VM/VM-000001.vmdk'.
--------------------
Error code: 94
Module: 83
LineInfo: c61573f663f5d88c
Fields: $module : esx_srv_vs_50230
Message: Failed to open virtual disk file '[Prod_TGT_0] VM/VM-000001.vmdk'.
--------------------
Error code: 18000
Module: 0
LineInfo: c61573f663f5d771
Fields: $module : esx_srv_vs_50230
Message: Cannot connect to the host
--------------------

Can't find any results for error "Message: Cannot connect to the host".

Last try was with 'administrator@vsphere.local' as the user who connect to VMware farm with.

What is this hole error and how can it be able to resolve?

0 Users found this helpful
Support specialist
Posts: 0
Comments: 1295

#1

Hello Maxim,

welcome to Acronis forums!

Please note that VMware 6.7 (vCenter + ESXi) is not supported by Acronis Backup 11.7. It was added later in Acronis Backup 12.5. This could be a reason why the software can't connect to the VM Ware host from your VM.

Beginner
Posts: 0
Comments: 2

#2

thank you 

 

Support specialist
Posts: 0
Comments: 1295

#3

Hello Max,

welcome to Acronis forums and thank you for sharing your view.

However, hardware issue with disks/RAID controller would cause another type of error, e.g. "can not read...".