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Acronis Agent Update not accepting local admin credentials

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Beginner
Posts: 1
Comments: 3

Hi all,

 

When trying to push out updates to the agents from the management server on acronis, it is not accepting the local admin credentials for the user machines and is only taking Domain Admin credentials.  This is problematic as I have been tasked with this job and do not possess Domain level creds just yet.  The instructions say to provide admin credentials that are valid for specified machine(s).  I am providing the built in admin account for the machine, not sure why it is not accepting it?  Have ran wireshark on the machine that is supposed to be receiving the agent and it is getting contact from the management server with an auth deny.  

I have tried doing Localmachinename\Admin and .\admin as well as just admin for the username and the password for said local admin account.  

 

Any suggestions?  Getting Domain Admin access is out of the question as I am still relatively new with the company.

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Regular Poster
Posts: 9
Comments: 240

#1

Hello Jay!

Is the built in account enabled? Is it maybe a different language installation and the built in account isn't called "Admin"?

For reference: At my company we add a dedicated domain account to the local admin group and use those credentials for backup. This way you don't need domain admin rights to setup backup. We do this by hand so the changes are available whenever we need it instead of waiting for domain admins though.

-- Peter

Beginner
Posts: 1
Comments: 3

#2

Hi Peter, 

 

Thanks for the reply, yes the built in admin account is enabled as I use it to help users with installs and to run scripts.  It's not the literal built in "Administrator" account but a local account called "admin" that my company created on each machine.  The password is the same for all "admin" accounts, also Domain Admins are part of the built in "Administrators" groups for each laptop as well.  

 

This is the following credential update I get when doing an update agent push, perhaps I'm keying in the account wrong?  I have also tried doing - machinename\admin and .\admin (which uses local computer name as domain)

I

 

 

Support specialist
Posts: 0
Comments: 1521

#3

Hello Jay C,

Welcome to Acronis forums!

Please check if the local account under which the agent will run have specific rights for the agent to work correctly:

  1. Included in the Backup Operators and Administrators groups. On a Domain Controller, the user must be included in the group Domain Admins.
  2. Granted the Full Control permission on the folder %PROGRAMDATA%\Acronis (in Windows XP and Server 2003, %ALLUSERSPROFILE%\Application Data\Acronis) and on its subfolders.
  3. Granted the Full Control permission on certain registry keys in the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Acronis.
  4. Assigned the following user rights:
    • Log on as a service
    • Adjust memory quotas for a process
    • Replace a process level token
    • Modify firmware environment values

For more details please check the respective page in the documentation https://www.acronis.com/en-us/support/documentation/AcronisCyberBackup_12.5/index.html#40078.html

Beginner
Posts: 1
Comments: 3

#4

Why do local admin level credentials on the machine that is running the agent not work?

For instance, you can RDP into a machine as the local admin by specifying the following:

computername\Administrator

 

taking that same logic, that should work for the agent push as well from the management server when it prompts you for credentials but it does not.

Support specialist
Posts: 0
Comments: 1521

#5

Hello Jay C.

Have you checked all the requirements from my previous post?

computername\Administrator

Please try using .\Administrator format.

Beginner
Posts: 1
Comments: 3

#6

Hi Maria,

 

In post #2 I stated I already have tried this.

 

Thanks 

Maria Belinskaya wrote:

Hello Jay C.

Have you checked all the requirements from my previous post?

computername\Administrator

Please try using .\Administrator format.

Support specialist
Posts: 0
Comments: 1521

#7

Hello Jay C.

If all the requirements listed in my first post are met but the issue still resists, please open a case with Acronis Support Team for further investigation.