Acronis bootable media cannot access external drive
Acronis Bootable Media ceased being able to read the external HD (3TB Fantom drive) where I used to store my Windows 10 backups. The bootable media works fine, since it continues reading other drives and the backups stored in them, but not with this particular drive. It was working fine until a few days ago.
I am attaching a few pictures of the screens I get while trying to create a new backup or to access the backup files already stored in it. I hope someone can help me identify the issue and kindly provide some guidance on how to correct it. I'm using bootable media for ATI-2017.
Many thanks for all help provided.
LinYu2
Hi Steve,
Thank you for your prompt response. Not being much versed on computer knowledge, I do have a gut feeling that the problem, whatever it may be, stems from where you're pointing to... But I neglected to include two other pieces of information that may help pinpoint the source.
One is that Windows seems to encounter no issue with the drive. I can access it and see what is stored in it, manually delete files or add new ones to it, no problem. I also did a Quick Format and a Full Format and the result remained the same. I also forgot to include a picture of what Disk Management shows. I hope that these may provide you some hint for what the cause might be.
LinYu
LinYu wrote:Hi Steve,
Thank you for your prompt response. Not being much versed on computer knowledge, I do have a gut feeling that the problem, whatever it may be, stems from where you're pointing to... But I neglected to include two other pieces of information that may help pinpoint the source.
One is that Windows seems to encounter no issue with the drive. I can access it and see what is stored in it, manually delete files or add new ones to it, no problem. I also did a Quick Format and a Full Format and the result remained the same. I also forgot to include a picture of what Disk Management shows. I hope that these may provide you some hint for what the cause might be.
LinYu
PS: I pressed the solved button by mistake...
LinYu, the difference in information being shown by Acronis and Windows is puzzling and strange!
If you have not already done so, then please do a Windows restart and see if anything is shown differently for this one U: drive?
If the issue remains then the next suggestion is to try using the Acronis > Tools > Add new disk option to reinitialise the U: drive as GPT and create a single NTFS partition for it. Then test with Acronis again.
Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (All versions) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone : Repair program / settings
MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
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