After Mac Update Starting Acronis True Image Crashes Mac

Thread needs solution
Francesca Smith
Beginner
Posts: 1
Comments: 1

Hello,

 

Installed this a couple weeks ago. However we had an update last week and after applying it when we start up the application we get a admin login with the text changes need to be done (Or something to that effect) after entering our password we click and the mac crashes with an exception.

I think this is update 4 and the mac is a mac pro with High Sierra

Thanks!!

Lady Linux

Thu, 03/18/2021 - 13:14
1 Users found this helpful
Ekaterina
Forum Moderator
Posts: 232
Comments: 6921

Lady Linux,

welcome to Acronis forums and thank you for your posting! If re-installation doesn't help, I'd strongly recommend opening a support ticket, so that our engineers can collect the diagnostic information from your Mac and find the cause of the crash. Thank you!

Fri, 03/26/2021 - 13:19

Best regards,
Ekaterina Surkova | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support

Francesca Smith
Beginner
Posts: 1
Comments: 1

Hello Ekaterina,

The support team came through :)

Re-installation was the trick.

Working perfectly since.

Also of note. Even though the app crashed when opening backups still occurred.

Seems its some sort of graphics issue that cause the crash.

In any case all sorted and working great now :)

Thanks So Much!!

LadyLinux

Sun, 03/28/2021 - 15:48
Ekaterina
Forum Moderator
Posts: 232
Comments: 6921

That is great news! Hope things continue to be normal for you! 

Wed, 03/31/2021 - 10:09

Best regards,
Ekaterina Surkova | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support