Android app version 5.1.7 completely fails

Thread needs solution
Jerry Schwartz
Regular Poster
Posts: 44
Comments: 165

Android app version 5.1.7 build 1204 completely fails. It scans for files to be backed up, but the app blows up immediately after that.

Fri, 03/26/2021 - 20:49

Jerry Schwartz

Products: Acronis True Image Advanced Acronis mobile for Android
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Steve Smith
Legend
Posts: 106
Comments: 26005
mvp

Jerry, just tested a backup of just 'Contact, Calendars & Messages' from my Samsung Galaxy J5 Android using the latest 5.1.7 build 1204 app and it was successful.  However, attempting to run a second / further backup resulted in the app crashing out.

Feedback sent from mobile!

Sat, 03/27/2021 - 12:51

Acronis Links  :  Acronis Scheduler Manager  :  Acronis VSS Doctor  :  Backup Archive Compatibility  :  Cleanup Tool (ATIH 2010-2021) : Cloning Disks  :  Contact Acronis Support  :  Difference between Backup and Disk Clone 

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Products: Acronis True Image 9.0 - 11.0, 2009 - 2021  Disk Director 12.5 Acronis Revive
Jerry Schwartz
Regular Poster
Posts: 44
Comments: 165

I just installed the latest release, 5.1.8 build 1207. The problem is still there. 

Sun, 03/28/2021 - 01:05

Jerry Schwartz

Products: Acronis True Image Advanced Acronis mobile for Android
Steve Smith
Legend
Posts: 106
Comments: 26005
mvp

Thanks for the update Jerry - I haven't seen that latest new version but doesn't sound very promising if they cannot fix a fairly basic problem like this!

Sun, 03/28/2021 - 10:01

Acronis Links  :  Acronis Scheduler Manager  :  Acronis VSS Doctor  :  Backup Archive Compatibility  :  Cleanup Tool (ATIH 2010-2021) : Cloning Disks  :  Contact Acronis Support  :  Difference between Backup and Disk Clone 

MVP Assistant (Log Viewer) & MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.

Note: Please do not expect any instant reply for private messages as I am often unable to access these due to forum timeout errors!

Products: Acronis True Image 9.0 - 11.0, 2009 - 2021  Disk Director 12.5 Acronis Revive