Android app version 5.1.7 completely fails

Thread needs solution
Jerry Schwartz
Regular Poster
Posts: 45
Comments: 167

Android app version 5.1.7 build 1204 completely fails. It scans for files to be backed up, but the app blows up immediately after that.

Fri, 03/26/2021 - 20:49

Jerry Schwartz

Products: Acronis True Image Advanced Acronis mobile for Android
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Steve Smith
Legend
Posts: 109
Comments: 27984
mvp

Jerry, just tested a backup of just 'Contact, Calendars & Messages' from my Samsung Galaxy J5 Android using the latest 5.1.7 build 1204 app and it was successful.  However, attempting to run a second / further backup resulted in the app crashing out.

Feedback sent from mobile!

Sat, 03/27/2021 - 12:51

Acronis Links  :  Acronis Scheduler Manager  :  Acronis VSS Doctor  :  Backup Archive Compatibility  :  Cleanup Tool (All versions) : Cloning Disks  :  Contact Acronis Support  :  Difference between Backup and Disk Clone : Repair program / settings

MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
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Products: Acronis True Image 9.0 - 11.0, 2009 - 2021  Disk Director 12.5 Acronis Revive
Jerry Schwartz
Regular Poster
Posts: 45
Comments: 167

I just installed the latest release, 5.1.8 build 1207. The problem is still there. 

Sun, 03/28/2021 - 01:05

Jerry Schwartz

Products: Acronis True Image Advanced Acronis mobile for Android
Steve Smith
Legend
Posts: 109
Comments: 27984
mvp

Thanks for the update Jerry - I haven't seen that latest new version but doesn't sound very promising if they cannot fix a fairly basic problem like this!

Sun, 03/28/2021 - 10:01

Acronis Links  :  Acronis Scheduler Manager  :  Acronis VSS Doctor  :  Backup Archive Compatibility  :  Cleanup Tool (All versions) : Cloning Disks  :  Contact Acronis Support  :  Difference between Backup and Disk Clone : Repair program / settings

MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.

Products: Acronis True Image 9.0 - 11.0, 2009 - 2021  Disk Director 12.5 Acronis Revive