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Backup failure, trying to read from a non-existant drive letter

Thread needs solution
Beginner
Posts: 2
Comments: 1

When trying either  a daily, weekly or monthly backup, I'm getting the following error logs:

Error occurred while backing up.

    Error code: 0x40019
    $module = "disk_bundle_vs_44190"
    Tag: 0xCE542E14DA203BA9
Error occurred while writing to the file.

    Error code: 0x40003
    $module = "disk_bundle_vs_44190"
    Tag: 0xCE542E14DA203B5F
Error occurred while writing to the file.

    Error code: 0x40003
    Path = "L:/User Documents/username/job1/path/to/3.11 SIDE TABLE 11 %2F/Section/Data.xml",
    $module = "disk_bundle_vs_44190"
    Tag: 0xCE542E14DA2039AF
Error occurred while reading the file.

    Error code: 0x40001
    Path = "C:\User Documents\username\job1\path\to\3.7 DINING TABLE 7",
    $module = "disk_bundle_vs_44190"
    Tag: 0x616AD0806A62FF8E
The specified file does not exist.

    Error code: 0x40011
    $module = "disk_bundle_vs_44190"
    Tag: 0x497A70FDD71A3FA9
Additional info: 
--------------------
Error code: 25
Module: 4
LineInfo: fc5c0136aaed7ca
Fields:  $module : disk_bundle_vs_44190
Message: Error occurred while backing up.

    Error code: 0x40019
    $module = "disk_bundle_vs_44190"
    Tag: 0xCE542E14DA203BA9
Error occurred while writing to the file.

    Error code: 0x40003
    $module = "disk_bundle_vs_44190"
    Tag: 0xCE542E14DA203B5F
Error occurred while writing to the file.

    Error code: 0x40003
    Path = "L:/User Documents/username/job1/path/to/3.11 SIDE TABLE 11 %2F/Section/Data.xml",
    $module = "disk_bundle_vs_44190"
    Tag: 0xCE542E14DA2039AF
Error occurred while reading the file.

    Error code: 0x40001
    Path = "C:\User Documents\username\job1\path\to\3.7 DINING TABLE 7",
    $module = "disk_bundle_vs_44190"
    Tag: 0x616AD0806A62FF8E
The specified file does not exist.

    Error code: 0x40011
    $module = "disk_bundle_vs_44190"
    Tag: 0x497A70FDD71A3FA9

I don't understand why it's trying to reference a file from a drive where it doesn't exist. The error 0x40003 mentions a file from drive L, which exists and is readable, then the error right below mentions a folder that does exist on drive L:, but it's looking in drive C:.

One thing to note is the hard drive these files resided on originally, recently died and I had to replace it. The original drive was the S drive and after replacing and restoring from backups, I changed the drive letter to L:. I'm not sure if this makes a difference, but I even tried to clone the backup task and backup to a whole new vault, thinking there might have been something messed up after I replaced the drive. But I still get the same errors on the exact same files.

I'm currently running a chkdsk on the brand new drive, but the likelihood of this drive being DOA is low. EDIT: chkdsk finished and found no errors.

A few other details:

  • The physical drive it's backup up to is running out of space, but there should be enough space to fit at least 1 full back plus a few differential & incremental and there's another full thats being ready to get deleted.
  • I notice the first error is 0x40019, "Error occurred while writing to the file"
0 Users found this helpful
Forum Support specialist
Posts: 0
Comments: 1938

Hello Adam,

thank you for posting on Acronis forums!

We advise that you edit backup plans that refers to the mentioned locations: please re-select the target backup location.

Beginner
Posts: 2
Comments: 1

Maria Belinskaya wrote:

Hello Adam,

thank you for posting on Acronis forums!

We advise that you edit backup plans that refers to the mentioned locations: please re-select the target backup location.

This did not solve the problem. C:\User Documents\... was never selected and never existed. I deselected L:\User Documents\ and reselected it and it still failed with the same error. 

Forum Moderator
Posts: 206
Comments: 6600

Hello Adam,

I'd recommend trying to configure a new backup plan with a new backup archive. If you are using Acronis Management Server here (e.g. a centralized backup plan), I'd also recommend running a Troubleshooting Script  from the article https://kb.acronis.com/content/38219 to make sure the management server doesn't have any outdated entries in the database. Please also make sure all Acronis  folders and executables are added to the list of exclusions in the installed antivirus\security programs. Refer to https://kb.acronis.com/content/46430 and https://kb.acronis.com/content/36429.