I have a weird problem with Acronis Cyber Backup 12.5 and Acronis Cyber Protect 15.
I was reinstalled ACB 12.5 to new OS installed system and done rescan for 8 LTO7 tapes and there was no backup data listed in each tapes.
By this problem, I opened support ticket and upgraded to ACP 15 with trial license by sugesstion of support.
And still there are no backup data listed in tapes but ACP 15 displying tape usage space well.
Do we have similar issue like this one and is there any wordaround or fix exist?
By the way, I was request support by adequate expert team yesterday as the first support person seems 1st level support and don't know well about tape device with ACP and wait for proper support but there is no contact yet.