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Acronis 16 keeps giving a 'failed backup'

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A friend is using Acronis 16. Each time she tries to make a full back up, it comes up with 'failed backup'. Since I use Acronis 17 with no problem, I have tried to get hers to work. But, it keeps failing at about the same size, about 86Gbs, when her drive is about 360Gbs of programs/files.

I have reinstalled the program. But it did not help.

Any ideas?


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Gary, this is going to be a case where the log file for the failed backup is needed to be reviewed as it should hold some clues as to why the failure happened?

You can use the older Log Viewer tool from the Community Tools link below for ATI 2016 logs.