Skip to main content

Service unavailable due to maintenance or the subscription has expired

Thread needs solution
Beginner
Posts: 1
Comments: 2

Having fun with Acronis Mobile backup on my devices - they attempt to backup and then after about 30 seconds ...

I thought a nice big picture would prove the point.  Both devices - HTC U11 and HTC U12+ have had no Android updates, non even any security patch updates for six months (thanks HTC - not).   Both these devices backed up fine before the app had it's UI changed.  

BTW, I've tried clearing cache, storage, uninstalling, rebooted, reinstalled ... and the issue continues.  Also used removing the backup from the NAS drive using the web interface; still no joy.

So - what I'm trying to do here is to back up to a local QNAP TS-453-Pro NAS drive using Acronis Mobile Version 5.0.2 (released 12 Apr 2019 11:50:33 Build 520)

Oddly my Sony Xperia Z4 tablet backs up successfully with the same version of the app with the same credentials to the same NAS drive... so - any ideas?

Thanks in advance 

0 Users found this helpful
Legend
Posts: 110
Comments: 28583

Jon, sorry but I have never been able to test the Acronis Mobile app to backup to my own Synology NAS as there is no app available to install on the NAS.

I have been using the latest April version of the Acronis Mobile app on 2 different Android phones and backing up to my Windows laptop without any issue, so perhaps there is an issue here with that latest version in conjunction with you QNAP TS-453-Pro NAS Acronis app, though that doesn't explain why all works OK with your Sony tablet?

I would recommend opening a Support case direct with Acronis for this issue.

Forum Moderator
Posts: 239
Comments: 6973

Hello Everyone,

since the destination is not Acronis Cloud, the error message seems to be incorrect - we have reported this to the RnD. As for the issue with backup, I'd start with checking the troubleshooting steps from https://kb.acronis.com/content/59581#Backup_fails3 and if the issue persists, contact the support team

Beginner
Posts: 0
Comments: 1

I have raised a case with the same problem here in March of 2020. The situation is not yet resolved. I can be very sure to say that this issue persist for more than 1 year already. When is there going to be a fix for this? THIS IS VERY FRUSTRATING!

Forum Moderator
Posts: 239
Comments: 6973

Hello Alex,

what version of the desktop Acronis True Image is used here? 

Beginner
Posts: 0
Comments: 1

I'm having the same issue with "Acronis True Image Mobile" on two Samsung Android phones running backup jobs to a QNAP TVS-473e-4G.

I can enroll the 2 phones with the Acronis True Image back-end fine; I can initiate the backup jobs via WLAN; The backups fail to complete and give the same error message:

"Service unavailable due to maintenance or the subscription has expired".

What can I do to resolve this, as no other backup solution matches Acronis as a complete, all-in-one Android backup to private cloud.

Regards,

Forum Moderator
Posts: 239
Comments: 6973

Hello David,

thank you for your posting! I'd suggest trying the following steps:

1. Re-login into the mobile app and check if the issue persists.

2. Uninstall the app from mobile device and NAS, then install the app on the NAS, then on the mobile device, re-try the backup.

If the issue persists, please contact the support team for the more in-depth investigation. 

Beginner
Posts: 1
Comments: 1

Hi,

I have the same issue.
I figured out, that the backup only failed during the back up of the images. Contacts, Messages, Movies etc. works.

As I see in the postings, there is obviosly no direct soulution. It sound to me like try and error  by reinstalling the applications.
Or am I wrong and there is a soultion but it is not postetd here?

I would appreciate if somebody can post the current status or better the soulution.

Best regards, Gerd
 

Beginner
Posts: 1
Comments: 3

I have the same problem with backing up my Samsung Galaxy A40 to my Qnap TS-453D. It used to work in the past but not this error appers. Strang is that it still works with my wifes Pixle 2 phone....

Beginner
Posts: 1
Comments: 4

Gerd Schuetz wrote:

Hi,

I have the same issue.
I figured out, that the backup only failed during the back up of the images. Contacts, Messages, Movies etc. works.

As I see in the postings, there is obviosly no direct soulution. It sound to me like try and error  by reinstalling the applications.
Or am I wrong and there is a soultion but it is not postetd here?

I would appreciate if somebody can post the current status or better the soulution.

Best regards, Gerd

This was the clue I needed in order to solve this issue for me. I have a few of my family's phones backing up to the account, so while one phone had this issue from the beginning my other phone was working fine at first. Then it started having the issue and between the two clues, I was able to figure it out.

First yes it was only failing when doing photos. When my phone that had been backing up fine stopped working with the same error, I looked over the last couple of photos I had taken. They ended up being nothing reference photos for work so I deleted the last couple of days since the backup stopped. As soon as I deleted the photos the backup worked again.

The photos were nothing special. They seemed fine and like any other photos taken by the phone's camera but obviously, something was interfering with them backing up to the cloud. Once I took the original problematic phone's photos and backed them up to an external drive, I was able to delete photos slowly off of the phone until eventually, it started backing up. Then it would hit the problem again, I would delete more photos, and then it would keep working. So apparently there were multiple photos with problems. Eventually, it backed everything up.

Obviously several of the seemingly perfectly fine photos were interfering with the backup. The even weirder thing is I backed up the photos to her new phone, I was only able to get the backup working right before she got rid of her old phone, and with the same photos on the new phone, the backup completed fine. So apparently there was only something with those photos on that particular phone or version of Android.

The old phone with the problems was an S8+ on Android 9 and the new phone was a Galaxy fold 3 on Android 11. My other phone, that was working but then had the issue out of the blue so then I deleted a couple of photos and it worked again, was also an S8+ on Android 9.

Over the course of the app updating the error has changed slightly. I forget exactly its newest wording, something about the servers overloading, but hopefully, with this information, Acronis can nail down whatever the problem was and it won't happen again. Although like I said with the same photos on a fold 3 on Android 11 it backed up fine so maybe it's just relevant for older phones. Is anyone still having the problem on newer phones?

Also if Acronis was really interested I do have which photos I had to delete. I'm not exactly certain which of them were the problematic ones inside of the batches I deleted though and they are a lot of personal photos but I do have them for reference.

Forum Moderator
Posts: 239
Comments: 6973

Hello Andrew,

if you put the old photos back and re-attempt backup, does the issue reproduce? If yes, would you mind sending us Acronis system report via the feedback option