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Cannot Create Backup Image BitLocker Error

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Beginner
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Good morning, I can't create a backup image in icronis true image 2019, when I select the disk it says that it has the bitlocker enabled, but the disk does not have the bitlocker enabled.

 

Erro : Unable to back up a locked volume encrypted with Bitlocker. Unlock the volume or turn off Bitlocker, and then try again.

 

Notebook dell - Latitude 3420 / modelo P1444G

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Legend
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Deivid, welcome to these public User Forums.

I would suspect that the PC came with BitLocker set as 'Waiting for activation' which Acronis will interpret as being encrypted / locked.

Open an Administrator command prompt and run the command:  manage-bde c: -off