Backup/Protect skips files - How to confirm Backups
Good day all,
I picked up a problem with the Cyber Protect and needs answers or ideas please.
Main Question: How to confirm that everything selected is actually being backed up.
Problem: I have a client that uses Microsoft OneDrive to sync her Desktop, Documents and Pictures. So obviously I selected OneDrive folder for backup.
After the backup completed WITHOUT errors, I realized that the sub folders in OneDrive was not in the backup. I started testing this and it seems OneDrive is an issue. (I was told by Irontree, my reseller company, that Arconis did not know about this issue. We were then told to use the Office 365 plug in. But if I read correctly, that plug in is only support Microsoft365 Business, not personal.) I had the same issue on my PC. I have a business folder under OneDrive. Selecting the Folder did not backup everything. Still no errors.
My problem that I have is, there were no errors. How can I confirm everything is in the backup. Is there a place where Arconis makes a log of the folder/file count that I can compare to the actual pc.
Because of this, what about dropbox? Does Arconis have an issue with dropbox as well then? Or MegaSync?
Thanks in advance for any help and ideas.