Poor Support of acronis
I have total 12 acronis licenses including both virtual host and physical. after migration of management server from one machine to another machine. backup recovery is not working nor backups are happening. Took chat support, call support, remote support and expert support. but none could help me so far. its been more than one and half month now and no solution from acronis whatsoever.
Through this, I would like to express my displease and inform you that we are no longer going to renew acronis licenses henceforth. imagine, an organization completely relying on one backup solution and there are no backups running nor recovery works for more than a month.
we are at a stage now, if any server is down or any disaster happens, we will be left with no data and our operations will stop. VERY VERY POOR SUPPORT. Even veeam trial license support is better than yours.