Problems recovering files/folders from other devices

Hello.
I have a question regarding Acronis 11.7 file/folder recovery.

The license is an Advanced license, but the usage method is in use in the standard way.

There is a difference between when you restore to yourself, which was backed up, and when you restore to another device. (Recovery succeeds when it is restored to itself, but fails when it is restored to other equipment.)

"01-Select recovery data.jpg" is the screen to select the item to recover from the backup data. (This screen is the same for both self-recovery and other equipment.)

"02-Backed up server recovery screen" is the screen when recovering to itself. Folder/file contents are displayed normally, and recovery is also performed normally.

"03-Heterogeneous server to recover" is the screen when recovering to another device. I selected the same backup file, but the folder, file, and size are not displayed as shown in the picture. And if you proceed with the recovery in this state, the message that there is no item to recover appears and the recovery fails.

When I test with another backup file, no problem occurs, but when I use that backup file, such a problem occurs.

How can i solve this problem?