Where is my backup?

Thread needs solution
Frank Lueke
Beginner
Posts: 1
Comments: 1

Just created a new backup.  Acronis can find it but explorer cannot.  Where is it?

Mon, 04/18/2022 - 00:43
0 Users found this helpful
Steve Smith
Legend
Posts: 110
Comments: 28814
mvp

Frank, welcome to these public User Forums.

What version of Acronis software are you using here?  This forum is for ATI 2016 so are you using that version or a different one?

How did you create the new backup?  Was this from the main Acronis GUI application running in Windows, or did you boot the computer using Acronis rescue media?

Where did you select as the destination for the new backup when you were setting it up to run?  Was this on an internal, external or other destination such as a network drive or Cloud?

Mon, 04/18/2022 - 14:26

Acronis Links  :  Acronis Scheduler Manager  :  Acronis VSS Doctor  :  Backup Archive Compatibility  :  Cleanup Tool (All versions) : Cloning Disks  :  Contact Acronis Support  :  Difference between Backup and Disk Clone : Repair program / settings

MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.

Products: Acronis True Image 9.0 - 11.0, 2009 - 2021  Disk Director 12.5 Acronis Revive
Frank Lueke
Beginner
Posts: 1
Comments: 1

Ver. 2015

From the Acronis GUI

Destination: external drive, root directory

Mon, 04/18/2022 - 16:04
Steve Smith
Legend
Posts: 110
Comments: 28814
mvp

Thanks Frank for the clarification.

Next question, what does Explorer show on your external drive root directory?  Do you see any .tib files present there (assuming extensions are shown) or files with the name you used for the backup task?

If the file is not present on the external drive, then either it didn't get created or else was created but deleted afterwards.

The log for the backup task should help show what did happen here?

You can use the older log viewer tool to look at the ATI 2015 logs that is available via the Acronis Community tools link in my signature.

Mon, 04/18/2022 - 17:37

Acronis Links  :  Acronis Scheduler Manager  :  Acronis VSS Doctor  :  Backup Archive Compatibility  :  Cleanup Tool (All versions) : Cloning Disks  :  Contact Acronis Support  :  Difference between Backup and Disk Clone : Repair program / settings

MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.

Products: Acronis True Image 9.0 - 11.0, 2009 - 2021  Disk Director 12.5 Acronis Revive