Skip to main content

restart reverts settings

Thread needs solution
Ed
Forum Member
Posts: 3
Comments: 35

Since two days ago, ATIH 2017 has been reverting backup settings to the "Add backup" defaults when it restarts. I have confirmed this by changing settings and restarting Acronis while I have a script file  (%PROGRAMDATA%\Acronis\TrueImageHome\Scripts\*.tib.tis) open in Notepad++. When Acronis writes the file, Notepad++ offers to reload it. This happens when I save the backup and when I restart Acronis. Settings present after I close Acronis revert when I restart it.

These backups had been running reliably for months. They stopped working coincident with three Windows 10 updates:

  • KB5014699: 2022-06 Cumulative Update for Windows 10 Version 21H2 for x64-based Systems (6/15/2022)
  • KB5013887: 2022-06 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 21H2 for x64 (6/15/2022)
  • KB890830: Windows Malicious Software Removal Tool x64 (6/15/2022)

I suspect the .NET update. Is anyone seeing anything similar?

0 Users found this helpful
Legend
Posts: 110
Comments: 28596

Ed, this is an Acronis issue - see forum topic: True Image 2020 -Backup option settings loss

I can only recommend that you and any other affected users contact Arpita Ghosh who is the new Acronis Product Manager for these home products! (Arpita.Ghosh@acronis.com).

Ed
Forum Member
Posts: 3
Comments: 35

Thank you, Steve. Thank you for tending these forums.