re Acronis 2014 error in Windows 10 pro was using it fine till April 2022 now it will not run

Thread needs solution
Richard Vanderster
Beginner
Posts: 2
Comments: 0

re Acronis 2014  error in Windows 10 pro was using it fine till April 2022 now it will not run startup screen flashes on screen then disappears error  from application windows logs below appears to be MSVCR80.dll from  MS.

Faulting application name: TrueImage.exe, version: 17.0.0.6673, time stamp: 0x52f10acd
Faulting module name: MSVCR80.dll, version: 8.0.50727.9672, time stamp: 0x5db2b1b8
Exception code: 0xc0000005
Fault offset: 0x000149d1
Faulting process id: 0x2278
Faulting application start time: 0x01d8aa811166bc4c
Faulting application path: C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9672_none_d08f9da24428a513\MSVCR80.dll
Report Id: 1d31cd56-9606-441f-8082-cece30140863
Faulting package full name: 
Faulting package-relative application ID: does anyone know what version of Microsoft Visual C++ Redistributable and year  I need to remove and reinstall

to get it to work again for the MSVCR80.dll. Am very frustrated that it stopped working as it was working fine before May of 2022  when I made a full Image Backup  in April of 2022, now it will not start !   Help Please

Sun, 08/07/2022 - 19:02
0 Users found this helpful
Daria Sorokina
Acronis Support
Posts: 0
Comments: 488

Dear Richard Vanderster,
As far as I see our knowledgeable mvp Ian already proposed what you can possibly do in another topic.
Besides and in addition to that we can offer to install the trial version of the latest update of the product: Acronis Cyber Protect Home Office (formerly Acronis True Image) - Integrated Backup and Anti Malware Protection

Fri, 08/19/2022 - 08:53

Best regards, Daria Sorokina | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support